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Roles
What roles have access to WhatsApp functionalities?
⚡Quick answer - Access to WhatsApp features in MyOperator depends on the user role with pro-licence. Each role comes with default permissions, which the Owner can adjust under Permission Settings (left navigation bar). Role-Based Access Matrix Role ...
Can other agents access Assigned conversations?
Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. ? What Happens When a Conversation Is Assigned? Role Can View? Can ...

Roles