Billing for WhatsApp
How can I access my WhatsApp Business Account's billing details?
⚡Quick answer - Billing for your WhatsApp Business Account (WABA) is managed entirely in Meta Business Suite. From there, you can download invoices, track payments, and update payment methods. Important: Billing settings are only available via ...
When is WhatsApp Live Chat free, and what triggers it to become a paid conversation?
⚡Quick answer - For Live Chat sessions to function properly via WhatsApp Business API (WABA), your account must: Maintain a positive account balance Be within an active Service conversation window Avoid using templates (which trigger paid ...
How does Meta handle billing for conversations?
Meta bills WhatsApp Business Accounts (WABA) based on conversation categories. There are four categories: Marketing → Paid Utility → Paid Authentication → Paid Service → Free (if customer-initiated) Each conversation type runs on a 24-hour billing ...
What is conversation-based pricing on WhatsApp Business API?
You’re charged per 24‑hour conversation window, not per message. Windows open either when a customer messages you (Service) or when your business delivers an approved template (Marketing, Utility, Authentication). A special Free‑Entry Point (FEP) ...
What’s changing in WhatsApp pricing on 1 July 2025, and how do I keep service conversations free?
⚡Quick answer - Starting 1 July 2025, WhatsApp will bill per delivered template message—Marketing, Utility, and Authentication—rather than per 24-hour conversation. User-initiated “service” windows remain free for 24 hours, and Free Entry Point (FEP) ...