Campaigns
How can I access the Campaign Feature in WABA?
You can access the feature by going to Manage > WhatsApp > Campaigns > Create Campaigns.
What is the purpose of sending a test message during campaign creation?
The test message feature allows you to send a sample message to your own number to ensure the content is correct before sending it to your entire audience.
How is the credit balance checked when scheduling or running a campaign?
The system checks the credit balance before both scheduling and running a campaign. If the balance is low, you'll be prompted to recharge. If the balance is insufficient when running the campaign, the entire campaign will fail.
How does automatic contact creation work after a successful campaign?
If the uploaded Excel sheet contains both "Name" and "Phone number" columns, the system will automatically save those contacts to the contact book.
What details can I view on the Campaign Listing Page?
You can filter campaigns by date, status, or WABA phone number, view the percentage of messages sent and delivered, and download reports.
How can I cancel a scheduled campaign?
You can cancel a campaign up to 5 minutes before its scheduled time. Campaigns scheduled for immediate sending cannot be canceled.
What are the campaign status options?
Completed: When at least one message is successfully sent. Failed: When no messages are sent. Cancelled: When a campaign is canceled before its scheduled time. Scheduled: When a campaign is set to run at a later time.
How can I schedule a campaign for a later time?
On the scheduling page, you can choose to send the campaign immediately or set a specific date and time for sending it.
Why is the audience count smaller than the original file uploaded?
This could be due to incorrect phone numbers, duplicates, or non-Indian country codes being removed during the upload process.
How can I ensure my Excel sheet is correctly formatted for variable mapping?
Your Excel sheet must contain the exact columns needed for the variables in the template. For example, if your template includes {{customername}}, {{amount}}, and {{date}}, the Excel sheet should have columns like "customer_name", "amount", and ...
What is a fallback value in variable mapping?
A fallback value is a default value used when data for a variable is missing in the Excel sheet. It can also be a fixed value that applies to all customers.
When is variable mapping required?
Variable mapping is needed only when the selected template contains variables. If no variables are present, this step is skipped.
How does variable mapping work in WhatsApp campaigns?
Variable mapping connects placeholders (e.g., {{customername}}) in the template to actual data (e.g., the "Name" column in your Excel sheet). It ensures personalized messages are sent. In a template with variables like {{customername}}, {{amount}}, ...
Can I download a sample Excel or CSV file for audience creation?
Yes, you can download sample files directly from the campaign creation page.
How does the system handle duplicates or incorrect phone numbers in the Excel sheet?
The system automatically removes duplicate phone numbers and ignores rows with incorrect or non-Indian phone numbers.
What information is needed in the Excel sheet for audience creation?
The Excel sheet must contain at least a column labeled "Phone number". It is also recommended to include the customer’s name (Column name - “Name”) for better personalization.If a name is provided alongside the phone number, the contact will be ...
How can I preview a template before using it in a campaign?
You can preview the template on the right side of the screen before proceeding with your campaign setup.
What should I keep in mind when selecting a template for a campaign?
Ensure that the campaign name is unique, and choose the WABA account and phone number you want to use. If the template includes variables, ensure you have the necessary data in your audience sheet.
What are the limits on the number of audience members in a campaign?
You can include up to 5,000 audience members per campaign. If the message limit set by Meta is lower than 5,000, the audience size will match the limit. If the message limit is higher than 5,000, you may need to split your campaign into multiple ...
What is the minimum requirement to run a campaign?
You need at least one approved template to run a campaign and also credit balance to run the campaign although there is no limit of balance but you need to have sufficient balance on account of the number of audience you have selected to run the ...
What are the four key parts of creating a WhatsApp campaign?
The four key parts are: Template selection: Choose from pre-approved WhatsApp templates. Audience creation: Upload an Excel sheet with customer details. Variable mapping: Map variables for personalized messages (if needed). Scheduling: Schedule the ...
What is the Campaign Feature in WABA?
The Campaign Feature in WABA is a tool that helps businesses connect with customers through WhatsApp, promoting sales and building customer loyalty. It allows businesses to reach hundreds or thousands of customers with just one click. Video Link: ...