WhatsApp Templates
How can I change or remove buttons after adding them?
You can remove buttons individually or by toggling off the button feature. Button positions and values can be rearranged using drag-and-drop.
What languages are supported for templates?
In Phase 1, we support only three types of English—English, English (US), and English (UK). Each template can be submitted in one language. But try to create a template in your native language like Hindi, it might work
Can I use the same template in multiple WhatsApp accounts?
No, each template can be associated with only one WhatsApp account.
What happens if I select the wrong template category?
If you choose the wrong category (e.g., selecting "Utility" for a promotional message), Meta may automatically adjust the category during the review process.
What should I do if my template gets rejected?
If your template is rejected, you can create a new one and resubmit it for approval.
What happens after I submit a template?
After submitting, the template will be sent to Meta for approval, which usually takes 5 to 20 minutes. The status (Approved, Pending, Rejected) will be updated and visible on the template listing page.
How can I preview the template before submitting?
On the right side of the template creation page, you will see a real-time preview showing how the template (header, body, footer, and buttons) will appear on WhatsApp. Adjustments can be made before submitting it for approval.
Can I rearrange button positions?
Yes, you can use drag-and-drop icons to rearrange button positions and values.
Are there any rules for organizing buttons in the template?
Yes, buttons must be grouped correctly. For example: Valid grouping: Quick Reply + Quick Reply, Quick Reply + URL + Phone. Invalid grouping: Quick Reply + URL + Quick Reply.
What types of buttons can I add to a WhatsApp template?
You can add: Phone Number Button: Links to the phone’s dialer with a single number. URL Button: Opens a webpage. You can add up to 2 static URLs (dynamic URLs are not yet supported). Custom Replies: Sends a predefined message when clicked, with up to ...
Can I use variables in the footer?
No, variables are not allowed in the footer of a WhatsApp template.
How many variables can I use in the body of the template?
You can include several variables (placeholders) to personalize the message, such as names, company names, etc.
What types of headers can I use in a WhatsApp template?
You can include only one of the following: Text Image (max size 5MB, formats: JPEG, JPG, PNG) Video (max size 10MB, format: MP4) Document (max size 10MB, format: PDF)
What are the major components of a WhatsApp template?
There are four major components: Header (Optional): Can include text, images, videos, or documents. Body (Mandatory): Max 1024 characters, supports bold, italic, strikethrough, emojis, and placeholders. Footer (Optional): Max 60 characters. Buttons ...
What is the character limit for the template name?
The template name must be a maximum of 512 characters and cannot contain spaces or special characters.
How do I create a template in MyOperator?
Click “Create Template” and fill in details like Template Name (must be unique, lowercase, and alphanumeric). Choose a language (English, English US, or English UK). Select your WhatsApp Account from the dropdown list. Choose a template category ...
Can I use the same template for transactional and promotional messages?
No. Each template can be used for only one purpose—either transactional (Utility) or promotional (Custom Marketing). Meta may adjust the category if it detects misuse.
What are the types of WhatsApp templates available?
There are three types of templates: Utility: Transactional Messages Used for sending important transactional updates after a customer action (e.g., purchase or request). Examples: Confirming, updating, or canceling orders Sending account updates, ...
What are WhatsApp templates?
WhatsApp templates are pre-approved messages by Meta that businesses can send to customers. They are used for various purposes like transactional updates, promotional messages, and soon, authentication (OTP & login). Video Link: Templates feature