WhatsApp Templates
How do I use WhatsApp “Coupon Code Templates” to send one-tap discount codes in MyOperator?
⚡Quick answer - Coupon Code Templates let you add a fixed “Copy Code” button to any Marketing message template. Customers tap once to copy the code (max 15 alphanumeric characters) and paste it at checkout—zero typing required. When should I use this ...
What are Auto-Reply Settings for WhatsApp and how do I configure Greeting and Away messages?
⚡Quick answer - Auto-Reply Settings allow you to send one Greeting message during business hours and one Away message outside business hours—fully automated per WhatsApp number, based on its time zone schedule. Configure Business Hours first, then ...
What are the types of WhatsApp templates available?
WhatsApp Business templates are divided into three Meta-defined categories: Utility, Authentication, and Marketing. These categories guide Meta’s review process and determine when and how messages can be sent to customers. ? 1. Utility Templates ...
What are the major components of a WhatsApp template?
A WhatsApp message template is made up of four components. The Body is mandatory (required in every template). The Header, Footer, and Buttons are optional, but if used, they must follow Meta’s strict guidelines. These parts determine how your ...
How do button types and button organising rules work in a WhatsApp message template?
⚡Quick answer - WhatsApp templates allow either (a) up to 2 Call-to-Action (CTA) buttons—1 Phone + 1 URL—or (b) up to 3 Quick Reply buttons. Mixing CTA and Quick Reply buttons in the same template is never allowed, and all Quick Replies must appear ...
What should I do if my template gets rejected?
If Meta rejects your WhatsApp template, it means the message doesn’t fully comply with WhatsApp Business Policies. The good news? You can fix the issues and resubmit quickly. ? Step 1: Review the Rejection Reason Log in to MyOperator → Templates tab ...
What languages are supported for WhatsApp templates?
⚡Quick answer - MyOperator supports the following three English language variants for template creation: English (default) English (US) English (UK) Each template must be submitted in one of the languages only. Can I Use Other Languages? Officially, ...
How is a conversation charged when a template is sent?
Meta determines WhatsApp conversation charges based on the category of the template and whether a conversation of that type is already active. Charges apply per 24-hour conversation window, per category, per customer. ? Billing Rules for ...