Knowledge Base | Canned Response

Canned Response
What are “Canned Messages” in MyOperator and how do I create, manage, and use them in live chat?
⚡Quick answer - Canned Messages are pre-written replies that any agent can insert into a chat by typing “/” and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and ...
What happens when a customer responds to a template message?
⚡Quick answer - When a customer responds to a WhatsApp template message, Meta immediately changes the conversation type — and this affects billing, messaging rules, and what you can send next. 1. When the customer responds to a Template message: The ...

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