⚡Quick answer - Canned Messages are pre-written replies that any agent can insert into a chat by typing “/” and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and ...
⚡Quick answer - When a customer responds to a WhatsApp template message, Meta immediately changes the conversation type — and this affects billing, messaging rules, and what you can send next. When Customer responds to a Template message: The ...
? Free-Entry Point Conversation Overview A Free‑Entry Point (FEP) conversation gives you 72 hours of free billing once a customer messages via a Click‑to‑WhatsApp Ad or Facebook Page CTA and you reply within 24 hours. However, the 24‑hour customer ...