After call SMS- content guidelines
After call SMS are transitional SMS by which you can notify your callers/customers as well as users about the calls to your MyOperator business number.
Since these are transactional SMS, you cannot add any promotional content to your SMS template.
- SMS content should not be promotional
- SMS content should be in English only
- SMS can have Brand name of your offering
- You can also share the URL of your website or your Facebook page
- You can share your address or alternate contact number
- However, you cannot add any promotional content or discount code/offer about any of your offerings
Any prohibited or promotional content will be immediately rejected by our fraud detection team, and could also lead to suspension of your account/services.
For further clarification, you can share your SMS templates with you Account Manager or write to us at email@example.com
After call SMS billing
MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
What is after call SMS?
When a customer calls on a toll free / non-toll free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...
Is the After-call SMS chargeable?
Yes, after call SMS is chargeable as per the SMS charges of your plan. Click on “Refer your business plan” to check out the SMS charges. Click on “Feature detail” of your current plan for SMS charges
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
After call SMS (Custom)- Rule Overlap
Users can create multiple rules based on different criterias like a particular user or department to which the call was routed to, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different ...