What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?

What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?

⚡Quick answer -

After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail).

• Caller-end notification → thanks or next-steps to the customer.

• User-end notification → mini call summary to the agent.

You can enable it in Dashboard → Call → After-Call SMS, pick default or custom templates, set rules and priority, and decide whether to run it One-way (caller or user) or Two-way (both).

Charges vary by plan, recipient mode, SMS length, and whether you buy an SMS pack or pay-per-use.

When should I use this guide?

Use it if you need a single, exhaustive reference on what After-Call SMS does, how to create or edit templates, meet DLT rules, price the feature on Lite / Office IVR / Cloud Call-Centre plans, avoid rule overlap, or fix cases where messages don’t deliver.

1. Feature overview

After-Call SMS automatically sends transactional texts when a call disconnects on any toll-free or non-toll-free DID. The feature does not create extra voice channels; it purely sends SMS.

When it does not work:

feature disabled, SMS limit hit (100 SMS/24 h), non-DLT template, department name too long, or plan doesn’t include notifications.

2. Recipient types & use-cases

Recipient

What they receive

Typical benefit

User-end (agent)

Caller’s number, department, date & time

Keeps a personal record of callers

Caller-end (customer)

Thank-you, website, phone, app link

Acknowledges the interaction

Modes:

• One-way = send to caller or user (lower cost).

• Two-way = send to both (higher cost).

3. Caller-end content guidelines (compliance)

• Content must be transactional, never promotional.

• Template cannot include coupon codes, discounts, or vouchers.

• Permitted: website links, alternate phone numbers, postal addresses.

• On Office IVR plans, caller SMS content cannot be customised; defaults apply.

4. SMS length, language & credit calculation

Language

Up to 1 SMS credit

Each additional part (multi-part)

English

160 chars

153 chars per part

Other (Unicode)

70 chars

67 chars per part

Note- Standard SMS of 1 SMS credit is 160 characters long, which includes spaces.

5. Pricing models & plan-specific notes

A. Cloud Call-Center / Prime

  1. Pay-per-use: ₹0.30 per SMS (length-based).
  2. SMS Pack (cheaper):

Monthly Rental

Annual

SMS/month

In-plan rate

₹ 250

₹ 3,000

1,000

₹0.25

₹ 500

₹ 6,000

2,800

₹0.18

₹ 800

₹ 9,600

5,000

₹0.16

Extra SMS beyond the pack → ₹0.30 each. Rental doubles if you double the pack.

B. Billing notes by edition

• Two-way enabled for any period → full two-way rental for that month.

• Office IVR: fixed rental only, no per-SMS usage; no content customisation.

• Lite: no pay-per-use option—rental only.

Example (Lite 2CH): ₹400 One-way, ₹800 Two-way.

6. Step-by-step: enable, customise, and set priority

  1. Log in → https://app.myoperator.com/
  2. Call → After-Call SMS

Alt text: Click on AfterCall SMS

  1. Click the Edit feature status to enable/disable default templates.


Alt text: Edit feature status

  1. For custom text, click Customise – After-Call SMS.

Alt text: Click on Customize-After call SMS

  1. Add template → paste DLT-approved content.

  1. Add rule → pick conditions (user/department, connected/missed, etc.).

  1. Drag & drop rules under Set priority to avoid overlap.

7. Template placeholders you can use

Placeholder

Meaning

{{ivr_number}}

Your IVR number

{{brand_name}}

Company brand

{{call_from}}

Caller’s phone

{{receiver_name}}

Agent name

{{receiver_email}}

Agent email

{{receiver_number}}

Agent mobile

{{time}}

Call time

{{department}}

Department reached

{{company_name}}

Company name

8. Why SMS may not send & self-checks

• SMS limit exceeded (100 SMS/24 h).

• Department text too long.

• Notification feature not subscribed.

• Template/header rejected by DLT.

• Rule disabled or no conditions matched.

9. Rule overlap & priority logic

Multiple rules can satisfy one call. The system executes only the highest-priority (top) rule.

  • Users can create multiple rules based on different criteria, like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customisation, there are scenarios where two or more different rules may overlap, i.e. satisfy multiple rules conditions. In this scenario, the rule with the higher priority will be executed, and SMS notifications will be sent according to the higher priority rule only.
  • We can edit the priority of overlapping rules by clicking on "Set priority" in the actions section of After call SMS (Custom)- rules.

Alt text: Drag and drop rules to change the priority

10. Billing formula & examples (Lite channel-line)

Let L1 = lines One-way all month L2 = lines with Two-way at any point.

Monthly rental = (L1 × ₹200) + (L2 × ₹400)

Example for Lite 2CH:

• One-way only → ₹400 (2 × ₹200)

• Two-way on both lines → ₹800 (2 × ₹400)

11. Is the After-call SMS chargeable?

Yes, after-call SMS is chargeable as per the SMS charges of the client’s plan.

Click on “Business plan” to check out the SMS charges.


Alt text: Click on “Feature detail” of your current plan for SMS charges.

Keywords: After-Call SMS, One-way vs Two-way, SMS pack pricing, rule priority, DLT templates

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