After call SMS (Custom)- Rule Overlap

After call SMS (Custom)- Rule Overlap

Users can create multiple rules based on different criteria like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different rules may overlap, i.e. satisfy multiple rules conditions. In this scenario, the rule with the higher priority will be executed and SMS notifications will be sent according to the higher priority rule only.

You can edit the priority of overlapping rules by clicking on "Set priority" in the actions section of After call SMS (Custom)- rules.

Drag and Drop rules to change the priority.

    • Related Articles

    • After call SMS billing

      MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
    • After call SMS- content guidelines

      After call SMS are transitional SMS by which you can notify your callers/customers as well as users about the calls to your MyOperator business number. Since these are transactional SMS, you cannot add any promotional content to your SMS template. ...
    • What is after call SMS?

      When a customer calls on a toll-free / non-toll-free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...
    • Is the After-call SMS chargeable?

      Yes, after-call SMS is chargeable as per the SMS charges of your plan. Click on “Business plan” to check out the SMS charges. Click on “Feature detail” of your current plan for SMS charges.
    • What is overlap in the rule of followup settings?

      If two rules are made out of common criteria, then one rule of followup overlaps others then the rule is coming first in order will applicable.