⚡Quick answer -

Yes. You are entitled to reclaim your number when you discontinue MyOperator services.

MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy.

Visit the link for our Portin-Port Out policy:

https://support.myoperator.co/portal/kb/articles/number-porting-terms 

How the Port-Out Process Works

1. Submit discontinuation request
• Notify MyOperator that you wish to discontinue services (temporarily or permanently).
2. NOC issuance (within 45 days)
• MyOperator provides an NOC enabling you to port your number elsewhere.
• All outstanding charges must be cleared beforethe NOC is issued.
3. Validity of NOC
• Mobile numbers → 4 days
• Toll-free numbers → 14 days
4. Keep service active while porting (optional)
• Pay a minimum refundable security deposit (e.g., ₹5,000 based on last quarter’s usage) if you want MyOperator services to remain active during the porting window.
5. Transfer ownership
• Use the NOC to initiate port-out with your chosen telecom provider.

Key Timelines & Conditions

Important Notes

• You must act within the NOC validity period (4 or 14 days).
• If the NOC expires and you don’t initiate porting, MyOperator may retain ownership of the number and reassign it internally.
• Numbers are not automatically retained; you must complete the port-out process.

What You Can Expect

• Smooth number transfer to your preferred telecom provider.
• No loss of ownership, provided timelines are met.
• Transparency in billing, deposits, and porting requirements.

Need Help?

For discontinuation requests or NOC issuance, contact MyOperator Support at support@myoperator.com or use the in-app help chat.