How to Get and Manage a MyOperator Helpline Number for Your Organisation

How to Get and Manage a MyOperator Helpline Number for Your Organisation

⚡ Quick Answer

You no longer need to manually create or configure a helpline number. To get a MyOperator helpline for your organisation:

1. Sign up on the MyOperator website, or

2. Connect with your MyOperator Account Manager.

The MyOperator onboarding team will handle your helpline setup, IVR, routing, and agent mapping. You’ll receive login access to monitor and manage calls through your dashboard once everything is ready.

When to Use This Guide

Use this guide if your organisation (business, NGO, or government body) needs a single, central contact number for inbound queries, customer support, or grievance redressal.

1. Sign-Up and Onboarding Process

Option A: Self Sign-Up (Recommended for New Users)

1. Go to www.myoperator.com.

2. Click “Get Started” or “Sign Up Free.”

3. Enter your basic details:

  • Organisation name
  • Industry type
  • Contact person’s name and phone number
  • Business email ID

4. Choose a suitable plan (Compact, Sedan, or SUV).

5. Submit your details.

6. Within 1 business day, a MyOperator representative will contact you to confirm setup and guide you through IVR configuration.

✅ You’ll receive your account credentials and a dedicated virtual number via email.

Option B: Through Your Account Manager (Recommended for Existing Customers)

If you’re already a MyOperator customer:

1. Reach out to your Account Manager via call or email.

2. Share details such as:

  • Department or campaign you want the helpline for
  • Number of agents to be added
  • Preferred working hours
  • IVR greeting (optional)

3. Your Account Manager will create and activate your helpline number within 24 hours.

4. Once activated, you’ll receive:

  • The new helpline number
  • Login credentials
  • A walkthrough of the dashboard for monitoring calls and analytics.

What to do if my account manager is not responding?

If your account manager is not responding, here is what you can do based on the available information:

  1. MyOperator has a centralized support hotline: 8102981029. You can call this number to get assistance from skilled executives who can address your inquiries.
  2. If the support executive needs to involve your respective Account Manager (AM), they can arrange a callback for you, or you can raise your issue via email at support@myoperator.com.
  3. The support team uses a system to assign calls or address issues to the first available team member, so even if your specific account manager is unavailable (due to leave or other responsibilities), your query will still be handled.
  4. You can also check your previous query history through the Service timeline on the accounts panel to provide context when contacting support.

2. What Happens After Setup

Once your helpline number is active:

  • All inbound calls will automatically route through your IVR menu.
  • You can view real-time analytics, including:
    • Total calls received
    • Answered vs missed calls
    • Agent performance metrics
    • Call recordings and durations

To access your data:

1. Log in at app.myoperator.co.

2. Go to Dashboard → Live Calls to track calls in real time.

3. Go to Reports → Recordings to access audio logs.

4. Use Analytics → Overview for insights into call volumes and agent efficiency.

3. Updating Your Helpline Configuration

If you need to make changes (like adding agents or editing IVR prompts):

1. Log in as Admin to the MyOperator Dashboard.

2. Go to Settings → Call Flow.

3. From here, you can:

  • Add or remove agents
  • Update IVR greetings (MP3, <60 seconds)
  • Adjust business hours

4. Click Save & Publish to apply changes instantly.

If you’re unsure or want expert help, contact your Account Manager—they can make updates for you.

4. Troubleshooting & Common Issues

Issue

Possible Cause

Resolution

Calls not reaching agents

The agent’s phone is switched off or out of the network

Enable call forwarding or add a fallback agent

IVR not playing

Audio file is longer than 60 seconds or larger than 1 MB

Re-upload a shorter MP3 file

Analytics not updating

Browser extensions are blocking live data

Whitelist *.myoperator.co in your ad-blocker or privacy add-ons

Didn’t receive login credentials

Account setup is still under verification

Contact your Account Manager or email support

5. When This Feature Doesn’t Apply

  • Offline offices (no internet) — cannot view logs or analytics.
  • Outbound-only requirements — use the Dialer module instead.
  • SMS reception — helpline numbers cannot receive SMS; use a dedicated SMS gateway.

6. Need Help?

  • For setup or onboarding support: support@myoperator.com
  • For existing customers: Contact your Account Manager directly
  • For pricing and plan upgrades: hello@myoperator.com