Can a call be transferred to a department rather than to another agent?

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• Can a call be transferred to a department rather than to another agent?

  Yes. You can transfer an active call to a department (queue) or to a specific agent. Department transfers are best when any available agent in that group can help. In this article When to transfer to a department vs an agent Prerequisites Transfer to ...

• How can we transfer a call to another agent?

  To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.

• What is a “Sticky Agent”?

  MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...

• What is a “Sticky Agent”?

  Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated explanations, and enables ...

• Why does MyOperator bill call minutes from the IVR greeting instead of when an agent answers?

  ⚡Short answer - MyOperator follows standard cloud-telephony billing: billable time starts when our system picks up the call (IVR/voiceover begins) and runs continuously until the call ends, not just from when an agent answers. This covers the full ...