Can a call be transferred to a department rather than to another agent?

• Related Articles

• How can we transfer a call to another agent?

  To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.

• What is a “Sticky Agent”?

  MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...

• After Call Webhook

  Overview Webhooks are HTTP callbacks that receive notification messages for events. MyOperator uses webhooks to notify your application any time a call event happens in your account. For example, if a call has been received by your agent, you will ...

• What if a customer/agent misses a scheduled Outbound call?

  An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...

• What if a sticky agent turns “Off” the "Call availability" option?

  If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...