What’s the quickest way to upload or replace IVR sound files in MyOperator?

What’s the quickest way to upload or replace IVR sound files in MyOperator?

⚡Quick answer-

• Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save.

• Changes take effect instantly—test by dialling the IVR number.

When should I use this guide?

Use it whenever you need to personalise greetings, menu prompts, or after-hours messages in an existing IVR flow.

1. Prerequisites

• Admin access to the MyOperator dashboard.

• An existing IVR flow already created.

2. Supported file specs

Parameter

Requirement

Notes

Format

.mp3

Other formats are rejected.

Size

≤ 5 MB

Larger files fail to upload.

Audio

Clear, noise-free, professional tone

Improves caller experience.

3. Step-by-step: upload or replace a sound file

  1. Log in to the MyOperator dashboard and click on Calls.

Alt text: MyOperator panel

  1. From the left menu, click on “Design Callflow”.

  1. Click on “Audio Library” from the left pane

 

  1. Click on Add Files

5. Enter the prompt text you want


6. There are two options, one is system-generated audio (which is basically Text to Speech) and the other one is File Upload

7. Click System-generated audio if you simply want to change the text-to-speech

8. Click File upload, if you already have the pre-recorded audio files and fetch them from your computer to upload.

9. Click Add to submit the sounds

4. When an upload will NOT work

• File is larger than 5 MB.

• File is not in .mp3 format.

• Browser cache still serves an older audio clip—clear cache and retest.

Keywords: upload IVR sound, replace IVR audio, MyOperator .mp3 limit, edit IVR greeting

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