What’s the quickest way to upload or replace IVR sound files in MyOperator?
⚡Quick answer-
• Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save.
• Changes take effect instantly—test by dialling the IVR number.
When should I use this guide?
Use it whenever you need to personalise greetings, menu prompts, or after-hours messages in an existing IVR flow.
1. Prerequisites
• Admin access to the MyOperator dashboard.
• An existing IVR flow already created.
2. Supported file specs
Parameter | Requirement | Notes |
Format | .mp3 | Other formats are rejected. |
Size | ≤ 5 MB | Larger files fail to upload. |
Audio | Clear, noise-free, professional tone | Improves caller experience. |
3. Step-by-step: upload or replace a sound file
- Log in to the MyOperator dashboard and click on Calls.
Alt text: MyOperator panel
- From the left menu, click on “Design Callflow”.
- Click on “Audio Library” from the left pane
- Click on Add Files
5. Enter the prompt text you want
6. There are two options, one is system-generated audio (which is basically Text to Speech) and the other one is File Upload
7. Click System-generated audio if you simply want to change the text-to-speech
8. Click File upload, if you already have the pre-recorded audio files and fetch them from your computer to upload.
9. Click Add to submit the sounds
4. When an upload will NOT work
• File is larger than 5 MB.
• File is not in .mp3 format.
• Browser cache still serves an older audio clip—clear cache and retest.
Keywords: upload IVR sound, replace IVR audio, MyOperator .mp3 limit, edit IVR greeting
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