How do I thoroughly test my IVR flow in MyOperator before going live?
⚡Quick answer
Preview each IVR node in the Flow Designer, then place a real call to your business number to check the greeting, menu options, routing, and ring duration. Re-test any time you edit audio files or call flows.
When should I use this guide?
Use these steps before publishing a new IVR, after uploading fresh audio files, or whenever callers report wrong menus or misrouted calls.
1. Prerequisites
• Admin or IVR-Designer role in MyOperator
• At least one published IVR flow
• Audio files in MP3, ≤ 5 MB, 44.1 kHz
• A phone (mobile or landline) outside your PBX to run the live test
2. Step-by-step in-portal testing
1. Log in to the MyOperator panel.
2. Navigate to Calls → Design Call Flow.
Alt text: Navigating to Design Call flow
- Click on “Create new call flow” or Edit Live call flow
Alt text: Edit or create a new call flow
- Enter the details
- Click on Save to Preview button to move further
Alt text: Save to preview
- Select the IVR (if you have more than one)
Alt text: Preview and test
7. You can test your IVR the call flow to a specified number mentioned here
Node types you should preview
Node | Purpose | What to listen for |
Welcome | Greeting | Correct brand name, clear audio |
Menu | Options | Each option number is spoken; no silence gaps |
Department | Routing prompt | Correct department name |
3. End-to-end live-call test
1. From an external phone, dial your business number.
2. Navigate the IVR (press 1 → Sales, 2 → Support, etc.).
3. Confirm:
• You hear the exact greeting.
• Each DTMF input triggers the correct branch.
• The call lands on the right agent group within the configured ring time.
4. Stay on the call for at least 30 s to ensure no mid-call audio gaps.
4. Workflow
(alt-text: “End-to-end IVR test call flow”)
5. Expected results
• No audio distortion or silence >1 s.
• Menu options match on-screen labels.
• Routing occurs within configured ring time (default 15 s).
• Call detail record (CDR) shows the correct IVR path.
6. What can go wrong?
The test will fail if:
• Audio file exceeds 5 MB or is not MP3 → preview button will be greyed out.
• DTMF tones are blocked by your carrier → IVR does not detect key-press.
• Agent is Offline → call loops back to fallback route.
7. How many IVRs can I set?
There’s no fixed product limit. You can create and manage as many IVRs as your business needs in the MyOperator panel.
8. Troubleshooting
Symptom | Quick fix |
Audio doesn’t play | Re-upload MP3 (≤ 5 MB) |
Wrong department | Edit DTMF mapping |
Ringing too long | Change Ring Time |
Caller hears silence | Check audio file length matches node timeout |
Keywords: MyOperator IVR testing, play IVR audio, end-to-end call test, IVR troubleshooting
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