How can I change the default permissions for the user or role?

How can I change the default permissions for the user or role?

Use role-based permissions to give teammates only the access they need. In MyOperator, default permissions are set at the role level (Administrator, Manager, Basic/Call agent). To affect a single user, change their role or use a customized role if available.

When & why

  • Enforce least-privilege access for security and compliance.
  • Adjust access when responsibilities change or new features roll out.

Prerequisites

  • You’re signed in as Super admin / Administrator.
  • Your plan includes multi-user roles & permissions.
  • If your org enforces SSO/Directory Sync (SCIM), some permissions may be managed by your IdP.

Web: change default permissions for a role

  1. Sign in to the MyOperator web panel as Super admin.
  2. Go to Manage → Functionality → Permission (left navigation).
  3. Select a role: Administrator, Manager, or Basic.
  4. Check a box to grant a permission, or uncheck to remove it.
  5. Click Save.

Result: You’ll see a success message. Changes apply immediately to all users with that role and are recorded in Audit Log.

Notes & limitations

  • You cannot remove or downgrade the last Administrator. Assign another Admin first.
  • Some checkboxes may be locked by plan limits or IdP policy (SSO/SCIM).
  • Permission changes can hide or disable related UI (e.g., removing Exports hides CSV buttons).

Troubleshooting

  • Don’t see “Permission” in Manage? You’re not a Super admin/Administrator, or policy is IdP-controlled.
  • User still can’t access a feature: Confirm both the role permission and any department scope limits.
  • Save button disabled: Resolve plan or seat constraints; check if the role is IdP-managed.
  • Still stuck? Capture the error banner and Audit Log entry and contact Support.

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