How can I create a Multi-level Callflow?

A multi-level Callflow is one wherein your Callflow has several levels. For example, if your Callflow has three departments : HR, sales and support then, your Callflow is a Multi-level Callflow with 3 levels.

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• How can I create a Multi-level IVR?

  Short answer: Build a top‑level IVR menu, then add a Menu block under each option to create sub‑menus (Level 2, Level 3, etc.). Connect each final path to a destination (queue, user, or voicemail), set repeat/timeout behavior, and publish. When to ...

• What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?

  Short answer: A multi‑level IVR is one call flow with sub‑menus under the main menu (e.g., 1 → Sales → 1 New Orders / 2 Existing Orders). Multiple IVRs are separate call flows that activate under different entry conditions (different numbers, ...

• How can I create a Multi-level IVR?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Click on “Create Advance Call Flow” link. 5. Click on Add button ...

• What is the difference between a “Multi-Level” IVR and having “Multiple” IVRs and how to configure them in MyOperator?

  ⚡Quick answer - Multi-Level IVR = one IVR tree with nested menus under a single phone number. Multiple IVRs = several independent IVR flows, each tied to a different number, schedule, or campaign. Choose Multi-Level if you want layered navigation on ...

• How can I create the flow of my IVR?

  Short answer: Use the Call Flow Designer in your MyOperator panel to build the IVR menu, welcome message, keypress options (DTMF), sub‑menus, and routing rules (queues, users, voicemail). You can preview and publish when ready. Contents Prerequisites ...