How do I find a call’s UID (Unique Identifier) in MyOperator?

How do I find a call’s UID (Unique Identifier) in MyOperator?

⚡ Quick answer -

Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane.

Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from the “UID” column.

Share this UID with Support whenever you report a call-specific issue.

When should I use this guide?

Reference these steps whenever you need the exact UID to pull a recording, reconcile call data, or open a precise support ticket about audio quality, routing, or any other single-call problem.

What is a UID?

  • A Unique Identifier is automatically assigned to every call in MyOperator.
  • Helps you quickly fetch the exact call log, recording, and technical metadata.
  • UIDs may include internal tokens (e.g., a server hint like s16) that assist in diagnostics. (Example only; format may vary.)

Prerequisites

  • Access to the MyOperator Dashboard.
  • Date/time window or known caller/callee to narrow your search.

Method A — Find the UID in Call Logs (fastest)

  1. Sign in to the Dashboard.
  2. Go to Calls → Logs.
  3. Use filters (date/time, number, agent, direction) to locate the call.
  4. Click the call row to open Call details.
  5. Copy the UID from the details pane.
    • Expected result: A clearly visible UID field (e.g., UID: s16-…); copied to clipboard.

Copy-paste path: Calls → Logs → [open call] → UID

image.png

Alt text: Finding the UID from call logs

Method B — From the recording (when you’re starting with audio)

  1. Go to Calls → Logs and open the call with a recording.
  2. In Recording details, look for UID (shown near file/route info).
  3. Copy UID.

Copy-paste path: Calls → Logs → [open call] → Recording → UID

Method C — Using search (if your page supports UID search)

  • In Calls → Logs, paste the UID in the Search bar and press Enter.
  • Expected result: The exact call opens or the list narrows to a single result.

Copy-paste: Paste UID → Enter

Method D — Export (if enabled for your plan)

  1. Calls → Logs → Export (CSV).
  2. Open the file and locate the UID column.
  3. Use the UID to cross-reference in the Dashboard or for support.

When to share a UID with Support (and how)

Share the UID when reporting call-specific issues (e.g., “wrong number,” “no audio,” “call failed”).
Use this template for faster resolution:

Subject: Call issue — UID [paste UID]
Body (copy-paste):
Account/Company: [Name]
UID: [paste UID]
Caller → Callee: [e.g., +91XXXXXXXXXX → 1800-XXX-XXXX]
Call date & time (IST): [YYYY-MM-DD HH:MM]
Issue observed: [e.g., silence after IVR / recording missing]
Anything tried so far: [retested, different carrier, etc.]

Troubleshooting (if you can’t find the UID)

  • No matching calls? Expand the date/time range and verify numbers (include country/STD code).
  • Multiple similar calls? Sort by Start time and check the Duration to pick the correct one.
  • No recording yet? Some recordings take a short time to attach; refresh and recheck.
  • Restricted access? Ask an Admin to grant Call Logs/Recordings permission.