How do I download a call recording from MyOperator?

How do I download a call recording from MyOperator?

⚡Quick answer -

Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device.

When should I use this guide?

Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available.

1. Prerequisites 

Item

Requirement

Role permission

Call Logs → View and Recordings → Download

Recording status

Call shows “Recording available”

Interface

MyOperator Web Panel (desktop browser recommended)

2. Step-by-step download 

  1. Log in to MyOperator Web Panel.

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Alt text: MyOperator dashboard

  1. Click Call Logs in the sidebar.

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Alt text: Find Call logs on the left

  1. (Optional) Apply Filters to narrow by date, user, or number.

image.png

image.png

Alt text: Use filters to locate the specific call

  1. Click the desired call row to open Call Details.

image.png

Alt text: Open the call details

  1. In the player section, click Download (⭳) → the MP3 saves to your browser’s Downloads folder.

image.png

Alt text: Click download button

3. Success checklist

✓ File appears in Downloads as call_<UID>.mp3

✓ Plays in any media player; duration matches Call Details.

✓ Call entry still shows “Recording available”.

4. Edge cases & limits

• Bulk download not supported—repeat per call.

• Very short / failed calls may have no recording.

• Retention: recordings older than your plan’s limit are auto-purged.

5. When a recording is NOT downloadable 

  1. Recording is disabled for that number or flow.
  2. User lacks Recordings → Download permission.
  3. The browser pop-up blocker stops the file.

6. Troubleshooting & escalation 

Issue

Likely cause

Quick fix

No Download button

Permission missing OR no recording

Ask Admin / check call shows “Recording available”

Download won’t start

Pop-up blocker or VPN

Disable blocker, try incognito or another network

Recording missing

Retention limit expired

Contact Support with call UID

Keywords: download call recording, MP3, Call Logs, save audio, MyOperator

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