How do I download a call recording from MyOperator?
⚡Quick answer -
Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device.
When should I use this guide?
Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available.
1. Prerequisites
Item | Requirement |
Role permission | Call Logs → View and Recordings → Download |
Recording status | Call shows “Recording available” |
Interface | MyOperator Web Panel (desktop browser recommended) |
2. Step-by-step download
- Log in to MyOperator Web Panel.
Alt text: MyOperator dashboard
- Click Call Logs in the sidebar.
Alt text: Find Call logs on the left
- (Optional) Apply Filters to narrow by date, user, or number.
Alt text: Use filters to locate the specific call
- Click the desired call row to open Call Details.
Alt text: Open the call details
- In the player section, click Download (⭳) → the MP3 saves to your browser’s Downloads folder.
Alt text: Click download button
3. Success checklist
✓ File appears in Downloads as call_<UID>.mp3
✓ Plays in any media player; duration matches Call Details.
✓ Call entry still shows “Recording available”.
4. Edge cases & limits
• Bulk download not supported—repeat per call.
• Very short / failed calls may have no recording.
• Retention: recordings older than your plan’s limit are auto-purged.
5. When a recording is NOT downloadable
- Recording is disabled for that number or flow.
- User lacks Recordings → Download permission.
- The browser pop-up blocker stops the file.
6. Troubleshooting & escalation
Issue | Likely cause | Quick fix |
No Download button | Permission missing OR no recording | Ask Admin / check call shows “Recording available” |
Download won’t start | Pop-up blocker or VPN | Disable blocker, try incognito or another network |
Recording missing | Retention limit expired | Contact Support with call UID |
Keywords: download call recording, MP3, Call Logs, save audio, MyOperator
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