Short answer: Use Reports → Export → Users (or Manage → Users → Export, if available) to download a CSV of every user with key fields like name, email, phone, extension, role, status, department, and panel access.

Contents

• Quick path
• Prerequisites
• Option A — Export from Reports (recommended)
• Option B — Export from Users (alternate path)
• What’s included (field dictionary)
• Sample CSV
• Verify your export
• Troubleshooting
• Get help
• Related articles

Quick path

Reports → Export → Users → Export (leave filters blank to export all users).

Screenshot

Alt text: Reports view

Prerequisites

• You can sign in to the MyOperator panel.
• Your role has permission to view Reports (and Users, if using Option B).

Option A — Export from Reports (recommended)

1. Sign in to MyOperator.
2. Open Reports from the left sidebar.
3. Click Export (top‑right).
4. In the left panel, choose Users.
5. Set filters (optional), or leave blank to export all users.
6. Click Export. A .csv file will download to your computer. Large exports may be delivered asynchronously (if supported).

Option B — Export from Users (alternate path)

If your account shows an export option on the Users screen, use this quick path.

1. Go to Manage → Users.
2. (Optional) Apply filters (role, department, status).
3. Click Export (or Download CSV) if available.

What’s included (field dictionary)

Typical columns in the Users CSV:

• user_id – System identifier
• name – Full name
• email – Email address (if provided)
• phone – Primary phone number
• extension – Internal extension (if used)
• role – Agent / Supervisor / Admin (etc.)
• status – Active / Inactive
• panel_access – ON/OFF (Pro vs call‑only)
• departments – One or more assigned departments
• created_at – User creation timestamp (account time zone)
• updated_at – Last update timestamp

Exact columns may vary by plan and features enabled.

Sample CSV

user_id,name,email,phone,extension,role,status,panel_access,departments,created_at10241,Priya Sharma,priya@example.com,+919812345678,201,Agent,Active,ON,"Sales; Support",2025-06-12 10:1510242,Rohan Mehta,,+911145678901,202,Agent,Inactive,OFF,"Sales",2025-02-08 14:0310243,Anita Rao,anita@acme.co,+14155550123,,Supervisor,Active,ON,"Support",2024-11-22 09:47

Verify your export

1. Open the CSV in a spreadsheet editor (UTF‑8 encoding).
2. Compare the row count with the number of users shown in Manage → Users using the same filters.
3. Spot‑check fields (name, role, department) for a few users.

Success criteria: Row counts match your expectations and key fields are populated as expected.

Troubleshooting

• Export option not visible: You may lack permission; contact your account admin.
• Empty or too few rows: Clear filters or widen them (status/role/department) and re‑export.
• CSV won’t download: Disable pop‑up blockers, try another browser, or check network restrictions.
• Garbled characters: Ensure your spreadsheet app opens the file as UTF‑8.
• Very large accounts: Large exports can take longer; if supported, the file may be emailed or available in a downloads queue.

Support template (copy & paste)

Subject: Users export assistance – <Account/Workspace>Account/Workspace: <name or ID>Timestamp (IST): <YYYY-MM-DD HH:MM>Export path: Reports → Export → Users (or Manage → Users)Filters used: <none / list>Expected rows vs actual rows: <e.g., 214 vs 197>Screenshots: <attach Export modal and CSV snippet>

Get help

Email support@myoperator.co with your account/workspace, the timestamp of your attempt, filters used, and screenshots of the Export modal and resulting CSV.

Related articles

• How do I add users?
  https://app.getguru.com/card/iAXxznbT/How-do-I-add-users
• Assign permissions to users
  https://app.getguru.com/card/TdGzykkc/How-do-I-assign-Permissions-to-my-Users
• Add users to departments & configure routing
  https://app.getguru.com/card/ixG4XXpT/How-do-I-add-users-to-departments-and-configure-call-routing-in-MyOperator