How can we identify whether a person added a user or a Pro user directly from the web panel?
Short answer: You can identify a Pro user (panel access enabled) from Manage → Users at a glance, or by opening Edit on a specific user and checking the Panel Access / Pro control. Pro users can sign in to the web panel and use features allowed by their role; call‑only users cannot sign in but can still receive routed calls.
Contents
- Definitions
- Prerequisites
- Check from the Users list (fast)
- Check from the Edit User screen (detailed)
- How to interpret the indicators
- Verify the change
- Troubleshooting & edge cases
- Get help
- Related articles
Definitions
- Pro user (panel access ON): Licensed user who can sign in to the MyOperator panel with permissions defined by their role (Agent / Supervisor / Admin).
- Call‑only user (panel access OFF): Cannot sign in to the panel; can still receive calls via IVR/queues if assigned in routing.
Naming in your account may appear as Panel Access, Pro, or similar. Use the label shown in your UI.
Prerequisites
- You have permission to view Manage → Users (and to edit users if you need to change access).
- Your plan includes at least one license/seat for panel access (if you plan to enable Pro for someone).
Check from the Users list (fast)
- Sign in to MyOperator.
- Go to Manage → Users.
- Look for a Pro/Panel Access column or badge next to each user.
- Shows ON/Enabled → user is Pro.
- Shows OFF/Disabled → user is call‑only.
Screenshot placeholder
Alt text: Manage → Users table with a Panel Access column indicating which users are Pro.
Check from the Edit User screen (detailed)
- In Manage → Users, locate the user and click Edit.
- Find Panel Access / Pro (often under Profile or Advanced Settings).
- Review the toggle/state:
- ON / Enabled → user is Pro.
- OFF / Disabled → user is call‑only.
- (Optional) Review Role and Status (Active/Inactive) on the same screen.
Screenshot placeholder
Alt text: Edit User panel with Panel Access (Pro) toggle ON and a Role dropdown.
How to interpret the indicators
Panel Access (Pro): ON → User can sign in to the panel (license required) OFF → User cannot sign in; can still receive routed callsStatus: Active → Eligible to ring (subject to routing & availability) Inactive → Will not ring; history remains visibleRole (for Pro users): Determines what the user can do in the panel (Agent/Supervisor/Admin)Turning Panel Access ON may consume a license/seat depending on your plan. If no seats are available, you may be prompted to free one or upgrade.
Verify the change
- After updating Panel Access on a user and clicking Save, return to Manage → Users and confirm the Pro/Panel Access indicator reflects the new state.
- Ask the user to sign in to the panel (for Pro) or confirm they no longer can (for call‑only).
Success criteria: Users list shows the correct status, and the user’s sign‑in capability matches your configuration.
Troubleshooting & edge cases
- I don’t see the Pro/Panel Access column: Customize the Users table columns (if supported) or open Edit to view the setting.
- Pending invite: A Pro user may not sign in until they accept/activate their invite email.
- SSO/IdP managed: With Single Sign‑On, identity fields (email/role) may be read‑only; Panel Access changes can still take effect but may take a short time to propagate.
- No licenses available: Turn Panel Access OFF for another user to free a seat, or contact your Account Manager to add licenses.
- User not ringing even though panel access is OFF/ON: Check Status = Active, department/queue assignment, and availability windows.
Get help
Email support@myoperator.co with:
- Account/Workspace and User name/ID
- Screenshot of the Users list and/or Edit User screen
- What you expected vs what you observed (e.g., can/cannot sign in)
- Timestamp of your change
Related articles
Related Articles
How can we identify whether a person added a user or a Pro user directly from the web panel?
To identify whether a person added is a user or pro user, follow the steps mentioned below: 1. Click on “Manage” at the top of the MyOperator dashboard. 2. Go to “Settings” and click on “Users”. 3. Click on “Edit” corresponding to the name of the ...Can I unblock a contact added directly from the web panel?
Yes, you can unblock contacts directly from the web panel. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Block list”. 3. Choose a particular number ...What is the advantage of a multi-user panel?
A multi-user panel is one wherein each pro user has a separate login id and password. The advantage of this is that you can assign roles and permissions to each user and monitor their activity directly from the web panel. Moreover, it allows every ...When I can transfer a call directly from the web panel?
You can transfer an active call from the Live Call widget in Call Logs to another user or department (internal transfer). Calls that are only ringing or already ended can’t be transferred. In this article Eligibility: When transfer is allowed Before ...What is the advantage of a multi-user panel?
A multi-user panel lets every Pro user sign in with a unique email and password (or SSO). With roles and permissions, you can control who sees what, track activity, and give teammates the access they need—no shared logins. Quick benefits Assign ...