How can I retain my existing number on MyOperator?

How can I retain my existing number on MyOperator?

Yes. You have two choices:

  • Option 1 — Call forwarding (fastest, you keep the SIM with your carrier)
  • Option 2 — Port your number to MyOperator (full move to MyOperator)

Quick comparison

Criterion

Forwarding (keep SIM)

Porting (move number)

Time to go live

Same day (once forwarding set)

Typically 1–7 business days (operator-dependent)

Downtime risk

None (calls simply forward)

Brief cutover window during activation

SMS/OTP to the number

Continues on your original SIM

May change; confirm SMS support before porting

Costs

Your carrier may charge forwarding minutes

One-time porting/verification fees may apply

Control

You manage SIM; MyOperator handles routing/IVR

Number hosted by MyOperator

Option 1 — Set up call forwarding from your mobile number

When to choose: You want to start immediately and keep SIM control.

Prerequisites

  • Active mobile number with your current carrier
  • A MyOperator virtual (non-toll-free) number to forward to

Steps

  1. Share your current mobile number with MyOperator support.
  2. Get your MyOperator virtual number (destination).
  3. Enable forwarding on your phone/carrier (method varies by carrier; examples below).
    • Dial a carrier code or enable from your phone settings to forward All calls to the MyOperator number.
  4. Place two test calls (from a different phone) to confirm IVR/routing.

Expected result
Incoming calls to your mobile ring on your MyOperator flow (IVR/recording/routing).

Troubleshooting

  • Calls don’t reach MyOperator → Re-enter the forwarding number, ensure it’s not toll-free.
  • Callers hear busy/failed → Disable then re-enable forwarding; verify carrier plan allows forwarding.
  • Caller ID shows your mobile (desired) vs MyOperator → This is expected with forwarding; discuss CLI needs with support.
Screenshot placeholder: forwarding-settings.png
Alt: “Phone call forwarding screen with destination number field.”
Caption: “Enable call forwarding to your MyOperator virtual number.”

Option 2 — Port (move) your number to MyOperator

When to choose: You want MyOperator to host your number entirely.

Prerequisites

  • Number is active and in your name/company (matches bill)
  • No pending dues/blocks with current carrier
  • Country/operator porting eligibility confirmed by MyOperator
  • (If required by your carrier) a porting authorization code (e.g., UPC/MNP code)

Documents (typical)

  • Recent carrier bill/invoice showing number & billing name
  • Letter of Authorization (LOA) (see template below)
  • Valid ID & business proof (as applicable)

Porting steps

  1. Confirm eligibility with MyOperator support (share number & current carrier).
  2. Choose a MyOperator plan and sign up (if new).
  3. Submit porting request with required details & documents.
  4. Keep existing service active until cutover completes.
  5. Schedule cutover; expect a brief downtime window during activation.
  6. Test inbound/outbound in your MyOperator panel.
  7. Notify stakeholders (if needed).

Expected result
Your existing number is hosted on MyOperator; calls flow through your IVR, recordings, and analytics.

Common errors & fixes

  • Name/address mismatch → Update LOA/bill to match exactly.
  • Inactive number / pending dues → Reactivate/clear dues, then re-submit.
  • Wrong authorization code → Request a fresh code and retry.
  • SMS/OTP needs → Confirm whether SMS to the ported number is supported for your use case; if not, consider forwarding instead.

Cutover best practices

  • Schedule off-peak hours; keep backup contact number handy.
  • Post-cutover, test: IVR greeting, agent routing, voicemail, recordings, analytics dashboards.
Diagram placeholder: porting-flow.png
Alt: “Eligibility → Documents → Request → Carrier approval → Cutover → Test.”
Caption: “End-to-end porting flow at a glance.”

Copy-paste: Letter of Authorization (LOA) template

To whom it may concern,I/We, <Company/Account Name> (Account # <Carrier Account #>), authorize MyOperator to port the following number(s):<+CountryCode-Number>Current Provider: <Carrier Name>Service Address: <Registered Address>I/We confirm the account is active and I/We have authority to request this port.Name: <Authorized Signatory>Title: <Title>Email/Phone: <Contact>Signature & Date:

Success checklist (post-setup)

  • ✅ Calls to your existing number reach your MyOperator IVR/agents
  • ✅ Caller ID displays correctly to agents
  • ✅ Call recordings/analytics populate in the dashboard
  • ✅ Failover rules (if any) work

Escalation & support

  • Primary: support@myoperator.com (confirm: or support@myoperator.co)
  • Support portal: https://support.myoperator.com
  • In-app chat: Help → Chat with us (business hours)
  • Escalation subject (template): “Porting Escalation — <Number> — <Ticket ID>”

Expected response: An acknowledgement with owner & ETA. For urgent cutover issues, include “Priority: Cutover” in the subject.

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