Short answer: Use Preview → Send Test Call in the Design Callflow editor to simulate the caller experience, then confirm the path in Call Logs. You can also place a real call to your DID and verify every branch (menus, fallbacks, and after‑hours).

Contents

• Prerequisites
• Test from the Preview screen (recommended)
• Alternate: place a real test call
• What to check
• Verify in Call Logs
• Troubleshooting
• Get help
• Related articles

Prerequisites

• You can access Calls → Design Callflow and the flow you want to test.
• The latest changes are published.
• Your test number can receive calls (not on DND); your account has call credits/SIP available.
• Be aware of Business Hours—after‑hours routing may differ from daytime.

Test from the Preview screen (recommended)

1. Sign in to MyOperator.
2. Go to Calls → Design Callflow and open your flow.
3. Click Preview (or Save to Preview).
4. Choose the call flow to test (if you have multiple).
5. Click Send Test Call.
6. Enter your phone number and click Send/Call to initiate.
7. Answer the call and follow the IVR prompts.

Alternate: place a real test call

1. Dial your service number/DID from a mobile/landline.
2. Exercise each path: valid input (1/2/3), no input, and wrong input.
3. Test after‑hours if your routing changes by time.

What to check

• Prompts: Welcome/menu/hold/voicemail play correctly and clearly.
• Routing: Each menu option reaches the correct department/queue/user.
• Fallbacks: No‑input and wrong‑input behavior matches your settings (repeats/transfer).
• Queues: Agents ring; timeouts land in voicemail or an alternate route.
• After‑hours: Calls follow the correct branch outside business hours.

Test plan (copy & paste)

1) Sales (press 1) → Sales Queue → voicemail after 20s2) Support (press 2) → first-available agent → answered3) No input (5s) → repeat menu twice → Operator4) After-hours → Voicemail (Sales)

Verify in Call Logs

1. Open Reports/Logs → Call Logs.
2. Filter by your caller ID and timestamp.
3. Open the call and review the path (e.g., IVR → Sales → Queue → Agent).

Success criteria: The logs reflect the expected path with no dead‑ends, and prompts/queues behaved as designed.

Troubleshooting

• No test call received: Confirm credits/SIP, check DND, retry with another carrier. Ensure Publish was clicked.
• Keys not recognized (DTMF): Increase No‑input timeout slightly; test from a different phone; avoid VoIP apps that compress tones.
• Wrong destination: Recheck department/queue mapping in the IVR node; republish.
• Audio issues: Reassign audio from Audio Library; verify file format and volume.

Get help

Email support@myoperator.co with:

• Account/Workspace and Call flow name
• Service number/DID
• Call timestamp (IST) and caller ID
• Expected vs observed behavior
• Screenshots of Preview and Call Logs

Related articles

• Design your IVR call flow
  https://app.getguru.com/card/TGXxzMqc/How-can-I-create-the-flow-of-my-IVR
• Edit IVR settings (retries, fallbacks, timeouts)
  https://app.getguru.com/card/coXRxrqi/How-do-I-edit-the-settings-of-my-IVR
• Audio Library (manage prompts)
  https://app.getguru.com/card/ikXRxrbT/What-is-Audio-Library