How can I transfer Live calls/IVR calls through MyOperator mobile app?
Goal: Transfer a live inbound or IVR-connected call to another user from the MyOperator mobile app.
When to use call transfer
Use transfer when the caller needs a different team or specialist after reaching you directly or via IVR.
Prerequisites
- App & login: Latest MyOperator app installed and you’re signed in to the correct account.
- Permissions:
- Android: Appear on top / Draw over other apps enabled; Contacts and Phone permissions on; Battery optimization set to “Don’t restrict” for the app.
- iOS: Notifications, Contacts, and Microphone allowed.
- Role & access: Your user role has permission to transfer calls; the target user exists in your panel.
- Connectivity: Stable Wi-Fi or mobile data.
Transfer a live or IVR call (mobile app)
- Answer the incoming call (direct or routed via IVR).
- When the caller info popup appears, tap Transfer.
- Choose the recipient from the user list or search by name.
- Confirm transfer. The caller is sent to the selected user.
- After your leg ends, optionally add call notes/remarks in the post-call popup.
The same flow applies whether the caller reached you directly or through an IVR menu.
What you should see
- Your in-call screen closes and a brief confirmation appears.
- The recipient’s phone rings.
- The call log shows the call transferred to the selected user.
- Your notes (if any) are saved with the call record.
Troubleshooting
- No popup or Transfer button not visible
- Android: enable Appear on top / Draw over other apps for MyOperator in Settings → Apps → MyOperator → Appear on top.
- iOS: ensure Notifications are allowed in Settings → MyOperator → Notifications.
- Reopen the app, then place/receive a test call.
- Target user not listed
- Confirm the user is added to your panel and is active.
- Pull to refresh the list or sign out/in.
- Transfer fails or drops
- Check network strength; switch Wi-Fi/mobile data.
- Verify the recipient is available (not offline/DND).
- Try transferring to a different available user.
- Can’t add notes after the call
- Reopen the call details from Call Logs, then add notes there.
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