How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?
⚡Quick answer -
Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, Hang Up, add a mid-call Note, and monitor a real-time Call-Duration timer.
All actions are written instantly to Call Logs and Analytics.
When should I use this guide?
Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser.
Prerequisites checklist
Requirement | Minimum value |
Plan | Cloud Call Centre |
Interface | MyOperator Web Panel (desktop) |
Browser | Latest Chrome / Edge / Firefox |
Role | Admin / Moderator, or Agent with Call Control rights |
Active call visible | Call appears in Live Calls |
Watch the video walkthrough
Feature matrix & required permissions
New feature | Needed permission | Visible to |
Transfer live call | Call Control → Transfer | Admin, Moderator, Agent* |
Hang Up live call | Call Control → End Call | Admin, Moderator |
Add mid-call note | Call Control → Add Note | Admin, Moderator, Agent |
Real-time timer | None (read-only) | Everyone |
*Agent must be online/available.
Step-by-step actions
Transfer a live call
- Open Web Panel → Call Logs → Live Call Widget.
Alt text: Live Call Widget shows all active calls.
- Click the active call row.
- Select Transfer → choose Agent or Department.
- (Optional) Add a short note, e.g., “Billing query”.
- Click Confirm Transfer.
Expected: Call moves instantly; Call Log entry “Transferred by <you>” + note.
Hang up a live call
- Select the call in the widget.
- Click Hang Up → Confirm.
Expected: System disconnects call; log shows “Ended by <you>”.
Add a note mid-call
- Click Add Note on the call card.
- Type key points (e.g., “Promised callback @ 16:00 IST”).
- Click Save.
Expected: Timestamped note appears in Call Log.
Real-time Call Duration
• Timer starts at connection and updates every second.
• Hover to view “Connected at” start-time and current talk-time.
Results
✓ Call Log – Shows Transfer / Hang-Up / Note events with timestamps.
✓ Analytics → Reports – Talk-time and duration metrics refresh automatically.
✓ Contact Timeline – Mid-call notes appear next to the recording and disposition.
Edge cases & limitations
• Web-only—no mobile app or API yet.
• Buttons hide if your role lacks the matching permission.
• Transfer fails if the target agent is offline; call stays with you.
• Some PSTN carriers take 3–5 s to release after Hang Up.
• Notes are immutable for Agents; Admins can edit within 15 min.
When does this NOT work?
- You’re on an Office IVR plan (feature not included).
- You are viewing in a mobile browser—the widget is hidden.
- No active calls exist—controls remain disabled.
Troubleshooting & escalation
Issue | Quick fix | Escalate to |
Widget not visible | Ensure an active call exists; refresh the page | Workspace Admin |
Transfer button missing | Ask Admin to grant Call Control → Transfer | Admin |
Hang Up delayed | Wait 5 s, retry; capture UID & caller number | Support (SLA 4 h) |
Note didn’t save | Check connectivity, retry; if call ended, add via Call Log | Support |
Need more help? Click Help → Support in the Web Panel or email support@myoperator.com with the caller number, UID, and timestamp.
Keywords: Live Call Widget, transfer live call, hang up, mid-call note, real-time call duration, MyOperator
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