How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

⚡Quick answer -

Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, Hang Up, add a mid-call Note, and monitor a real-time Call-Duration timer.

All actions are written instantly to Call Logs and Analytics.

When should I use this guide?

Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser.

📕Table of Contents

  1. Prerequisites checklist
  2. Watch the video walkthrough
  3. Feature matrix & required permissions
  4. Step-by-step actions 
  5. Real-time Call Duration—what it shows
  6. Results—how you know it worked
  7. Edge cases & limitations
  8. When does this NOT work?
  9. Troubleshooting & escalation
  10. Related Articles

Prerequisites checklist

Requirement

Minimum value

Plan

Cloud Call Centre

Interface

MyOperator Web Panel (desktop)

Browser

Latest Chrome / Edge / Firefox

Role

Admin / Moderator, or Agent with Call Control rights

Active call visible

Call appears in Live Calls

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Watch the video walkthrough

Feature matrix & required permissions

New feature

Needed permission

Visible to

Transfer live call

Call Control → Transfer

Admin, Moderator, Agent*

Hang Up live call

Call Control → End Call

Admin, Moderator

Add mid-call note

Call Control → Add Note

Admin, Moderator, Agent

Real-time timer

None (read-only)

Everyone

*Agent must be online/available.

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Step-by-step actions

Transfer a live call

  1. Open Web Panel → Call Logs → Live Call Widget.

image.png

image.png

Alt text: Live Call Widget shows all active calls.

  1. Click the active call row.
  2. Select Transfer → choose Agent or Department.
  3. (Optional) Add a short note, e.g., “Billing query”.
  4. Click Confirm Transfer.

Expected: Call moves instantly; Call Log entry “Transferred by <you>” + note.

Hang up a live call

  1. Select the call in the widget.
  2. Click Hang Up → Confirm.

Expected: System disconnects call; log shows “Ended by <you>”.

Add a note mid-call

  1. Click Add Note on the call card.
  2. Type key points (e.g., “Promised callback @ 16:00 IST”).
  3. Click Save.

Expected: Timestamped note appears in Call Log.

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Real-time Call Duration

• Timer starts at connection and updates every second.

• Hover to view “Connected at” start-time and current talk-time.

Results

✓ Call Log – Shows Transfer / Hang-Up / Note events with timestamps.

✓ Analytics → Reports – Talk-time and duration metrics refresh automatically.

✓ Contact Timeline – Mid-call notes appear next to the recording and disposition.

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Edge cases & limitations

• Web-only—no mobile app or API yet.

• Buttons hide if your role lacks the matching permission.

• Transfer fails if the target agent is offline; call stays with you.

• Some PSTN carriers take 3–5 s to release after Hang Up.

• Notes are immutable for Agents; Admins can edit within 15 min.

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When does this NOT work?

  1. You’re on an Office IVR plan (feature not included).
  2. You are viewing in a mobile browser—widget is hidden.
  3. No active calls exist—controls remain disabled.

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Troubleshooting & escalation

Issue

Quick fix

Escalate to

Widget not visible

Ensure an active call exists; refresh the page

Workspace Admin

Transfer button missing

Ask Admin to grant Call Control → Transfer

Admin

Hang Up delayed

Wait 5 s, retry; capture UID & caller number

Support (SLA 4 h)

Note didn’t save

Check connectivity, retry; if call ended, add via Call Log

Support

Need more help? Click Help → Support in the Web Panel or email support@myoperator.com with the caller number, UID, and timestamp.

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Related Articles

• How do I grant call-control permissions to an agent?

• Why can’t I see the Live Call Widget in the mobile app?

• How do I view “lost” calls when all lines were busy?

Keywords: Live Call Widget, transfer live call, hang up, mid-call note, real-time call duration, MyOperator

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