How can I update my email for voicemails?
Summary (What you’ll achieve):
Update the email address (or addresses, if enabled on your plan) that receive voicemail notifications from your IVR flow.
Use when: Your team mailbox changed (e.g., from sales@ to support@) or you want voicemails to reach a shared inbox.
Prerequisites
- Access: You’re an Admin (or a role with permission to edit IVR/Call Flows).
- Where: Use the web dashboard (best supported path).
- What you need: The target inbox (e.g.,
support@example.com). If using a shared mailbox or helpdesk, confirm it can receive external emails.
What is IVR?
Interactive Voice Response—the call menu (“Press 1 for Sales…”) your callers hear.
Step-by-step: Update the voicemail email
- Sign in to your MyOperator dashboard.
- In the left navigation, select Call → Design IVR Flow.
- Choose one of the following:
- Edit an existing Advanced Call Flow: Click ⋯ → Edit next to your active flow.
- Create a new Advanced Call Flow: Click Create New Call Flow → Advanced Call Flow.
- In the IVR canvas, locate the Voicemail node used on your call path.
- If there are multiple Voicemail nodes (e.g., Sales and Support branches), repeat steps 5–7 for each.
- Click the Voicemail node, then select Edit.
- In Email recipients, enter the destination address (e.g.,
support@example.com). - Click Save (on the node), then Save/Publish the flow (top-right) to apply changes.
Verify it worked
- Place a test call to your number and leave a short voicemail (e.g., “Test voicemail for email routing on ”).
- Check the destination inbox for a new voicemail email.
- In the dashboard, go to Call → Reports/Voicemails and confirm the latest entry matches your test.
Expected result: A voicemail notification email arrives at the updated address, and the test entry appears in Voicemail reports.
Troubleshooting
<details><summary>Not receiving emails at the new address</summary>
- Confirm the email is spelled correctly in the Voicemail node.
- Check Spam/Junk and create an allow rule for MyOperator voicemail notifications.
- Ensure you Saved/Published the flow after editing.
- If you have multiple Voicemail nodes, update all relevant nodes.
- Verify your role has permission to edit and publish IVR changes.
</details><details><summary>I can’t find the Voicemail node</summary>
- Use the IVR canvas search/zoom to scan branches (Sales, Support, After-hours).
- If your flow is Basic, create or switch to an Advanced Call Flow and add a Voicemail node.
</details><details><summary>We use a shared inbox/helpdesk</summary>
- Confirm the shared mailbox accepts external emails and is not restricted to internal senders.
- If your helpdesk uses inbound aliases, use the correct routing address (e.g.,
tickets+voicemail@example.com).
Notes & limitations
- Plan/feature availability can affect the number of recipients and notification options.
- Changes take effect after you Save/Publish the flow.
- For governance, consider routing to a team mailbox rather than a personal address.
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