Quick Answer

This guide walks you through every step, rule and scenario involved in connecting your Facebook Business Manager, WhatsApp Business Account, and phone numbers to MyOperator so you can start sending and receiving WhatsApp messages through the WhatsApp Business API (WABA).

1. Key Terms

• BSP (Business Solution Provider): The Meta-authorised partner MyOperator works with to provision WABAs, register phone numbers and deliver messages.
• WABA (WhatsApp Business Account): The asset that actually sends and receives WhatsApp messages via API.
• FBM (Facebook Business Manager): Meta’s account system that owns your WABA and other business assets.
• BAN (Billing Account Number): Your organisation’s billing identity inside MyOperator; one BAN can manage several FBM accounts, WABAs and numbers.
• DID: A business phone number you already own or purchase from MyOperator. Using a DID is recommended because it supports automated OTP Mode.

2. What You Can Configure Under One BAN

You can attach multiple Facebook Business Manager accounts, create or connect multiple WABAs under each FBM, and add multiple phone numbers (DIDs or your own numbers) to each WABA. Message templates live at the WABA level, while campaigns live at the individual phone-number level.

3. Prerequisites

• An active MyOperator account.
• An existing Facebook Business Manager account (using an established FBM can shorten Meta’s review time).
• A functioning website or an active social-media page for your business.
• A phone number that is not in use on the WhatsApp consumer app, WhatsApp Business app or another WABA.
• Access to the business email address that owns (or will own) the FBM, in case you create a brand-new FBM during signup.

4. Roles and Permissions

• Owners, Admins, Managers: Can view and manage every WABA, number, template and campaign by default.
• Call Agents: Have no WABA permissions unless the Owner grants specific Add/Edit/View rights.

5. Platform Limits and Constraints

• Meta allows two phone numbers per FBM by default. You may request an increase by opening a ticket at https://business.facebook.com/direct-support/ but approval is not guaranteed.
• A phone number cannot be connected to more than one WABA or more than one FBM at the same time; Meta blocks duplicate connections.

6. Understanding OTP Mode

OTP Mode is an automated, MyOperator-only feature for verifying DIDs you buy from us. When activated:

• The system intercepts the verification phone call from Meta.
• Speech-to-text extracts the six-digit OTP.
• The code is applied automatically; you never have to pick up the call or type a digit.

7. Step-by-Step Onboarding

1. Start Embedded Signup inside MyOperator
   • Navigate to WhatsApp ➔ Accounts ➔ Apply for WhatsApp Business API.
   • Log in with a Facebook user that is an admin of your FBM.
   • Grant all requested permissions so MyOperator can create and manage your WABA.
   • Select an existing FBM or create a new one (new FBMs can add review time).
   • Create a new WABA or pick an existing WABA, then submit. You are returned to MyOperator automatically.
2. Wait for WABA Approval
   • Status shows Pending. Meta’s review can finish in as little as one minute or take up to 30 days.
   • MyOperator deliberately blocks phone-number verification until WABA is approved to avoid your number being blacklisted if the WABA is ultimately rejected.
3. Add Your Phone Number
   • MyOperator number (recommended): Pick an unused DID from the dropdown or click Buy now to purchase a new one. The verification method will always be a phone call.
   • Add my number: Enter your own number (currently limited to country code +91 and exactly 10 digits). You can choose SMS or phone call for the OTP.
   • Toll-free numbers can now be onboarded directly, but OTP via WhatsApp is not supported; choose the phone-call method instead.
4. Verify the Phone Number
   • Path A – MyOperator DID (automated): Click Start OTP verification. You will see real-time statuses such as “Fetching OTP” and “OTP received”. On success you are redirected and the number appears as Verified.
   • Path B – Your own number (manual): Click Get OTP, choose SMS or call, type the six-digit code and submit. If the OTP doesn’t arrive, wait 45 seconds and use Resend. Do not request more than three OTPs in a 24-hour period or Meta may block further attempts and you will have to raise a ticket to reopen OTP delivery.
5. Background BSP Registration & Credit Setup
   • After the number is verified, our BSP partner registers it on the Cloud API and assigns billing credit lines. The panel may briefly show Under review while this final automation completes.
6. Post-Onboarding Checks
   • In WhatsApp ➔ Accounts you will see the logo, display name, WABA ID, phone number, and status badges for both the phone number and the WABA.
   • You can now apply for Official Business Account (green tick) once you meet Meta’s criteria.

OTP Mode Behaviours & Limits

• Do not refresh the browser tab while OTP Mode is active.
• The mode runs for five minutes. If you restart it with less than ~30 seconds left, the timer resets to five minutes.
• After certain failures (for example, no call received or transcription error) a 15-minute cooldown is enforced on that DID.
• If the number is already registered on any WhatsApp app or WABA, an exact error message is displayed and the process stops.

8. Phone Number Statuses Explained

• Pending: WABA is under Meta review or approved but the number is not yet fully configured.
• Under review: Phone verification succeeded; BSP registration or credit line assignment is still running.
• Live / Connected: Everything is active. Quality and messaging-limit metrics are visible and you may begin messaging.
• Rejected: Meta rejected the WABA or number. Fix policy issues and apply again.

9. WABA Statuses Explained

• Approved: The WABA is connected to FBM and cleared by Meta.
• Pending: The WABA is still under Meta review.
• Rejected: The WABA was rejected due to policy or quality violations.
• Unreachable: Billing disconnected from MyOperator or the client removed the WABA from FBM.

10. Status Impact Matrix

11. Positive & Negative Scenarios

Positive Example: You finish Embedded Signup, Meta approves the same day, you verify a MyOperator DID in one attempt, status shows Connected, you start messaging, later complete Facebook Business Verification and apply for the green tick.

Negative Examples & Resolutions

• WABA Rejected: Correct policy violations and re-initiate; phone verification remains blocked until approval.
• Meta Review Takes 30 Days: Keep refreshing; MyOperator pulls approval automatically when it happens.
• Number Already in Use: Remove it from any WhatsApp app or other WABA first, or choose a fresh number.
• OTP Call Not Received or Transcription Failed (DID): Retry or raise a support ticket.
• OTP Not Received (Own Number): Switch between SMS/call, wait 45 seconds before resending.
• OTP Limit Exceeded: “OTP limit exceeded. Try again after 24 hours.” Wait and retry next day.
• Page Refreshed During OTP Mode: Re-initiate OTP Mode; the timer restarts at five minutes.
• BSP Registration Hiccup: Panel shows Under review; the system retries automatically.
• Deleting a DID Linked to WhatsApp: Calls on that DID will stop while WhatsApp messaging may continue. Contact support before deletion. The number will show “Deleted” in WhatsApp ➔ Accounts.

12. How to Increase Messaging Limits

• Maintain good quality scores on your outgoing messages.
• Complete Facebook Business Verification; it is mandatory for higher tiers and for applying for the green tick.
• When eligible, use the panel to apply for an Official Business Account (green tick).
• To add additional numbers, click Add another number and repeat this onboarding flow.

13. Business Profile Management & Sync

From the MyOperator Panel you can now edit your WhatsApp Business Profile without logging into FBM:

• Update “About Us”.
• Set or change your business address.
• Add or update an email ID.
• Select the correct business vertical.
• Add multiple website URLs.
• Write a description of up to 512 characters.

14. Operational Tips

• Prefer a MyOperator DID for seamless automated OTP capture and unified call + WhatsApp handling.
• Keep business details consistent across FBM and MyOperator to avoid review delays.
• Observe Meta’s OTP attempt limits to protect your sender reputation.

15. Frequently Asked Questions

• Can one number belong to multiple WABAs or FBMs? No. Meta enforces a one-to-one connection at any given time.
• Do I need Facebook Business Verification to start messaging? No. You can begin after onboarding; verification is only required to scale messaging, apply for the green tick and show your verified business name to end users.
• What if I need a new number? Click Buy now on the add-phone screen to purchase a DID; it appears instantly in the dropdown.
• What happens if I delete the DID powering my WhatsApp number? WhatsApp messaging may continue, but calls on that DID stop. Contact support before deleting; future versions will block accidental deletions.

16. Support

If your WABA remains Pending longer than seven business days, you repeatedly encounter “number already in use,” or OTP verification keeps failing, raise a ticket with MyOperator Support. For Official Business Account (green tick) eligibility and the latest application steps, contact Support as requirements may change.

Keywords

WhatsApp Business API onboarding, MyOperator DID, OTP Mode, Facebook Business Manager, WABA approval, green tick, messaging limits, phone number verification, Meta review, BSP registration