How do I create a template in MyOperator?

How do I create a template in MyOperator?

Creating a WhatsApp Business message template in MyOperator involves completing a short form and submitting it to Meta for approval. Templates must follow formatting rules and align with the correct category: Utility, Marketing, or Authentication.

✅ Before You Begin

Make sure you have:

  • Access to the MyOperator WhatsApp Manager
  • An approved WhatsApp Business Account (WABA)
  • A template name and draft content prepared

🛠️ Steps to Create a Template in MyOperator

  1. Log in to your MyOperator dashboard → go to WhatsApp → Templates.
  2. Click Create Template.
  3. Fill in the required fields:
    • Template Name → lowercase, alphanumeric, underscores only (e.g., order_update_otp)
    • Language → select from supported languages (e.g., English, English (US), English (UK))
    • WhatsApp Account → choose your verified WABA
    • Template Category → select Utility, Marketing, or Authentication
  4. Compose message content:
    • Use placeholders for personalization (e.g., Hi , your order is confirmed.)
    • Add optional media: Image, Video, Document
    • Include interactive buttons (Quick Replies or CTAs) if needed
  5. Submit the template → it will be sent to Meta for review.

📄 Sample Input

Field

Example Value

Template Name

order_confirmation_english

Language

English (UK)

Template Category

Utility

Message Content

Hi , your order is on its way!

📬 What Happens Next?

  • ⏱️ Review time: Meta typically reviews templates within 1–3 minutes.
  • ✅ Approved templates → appear in your dashboard with status Approved.
  • ❌ Rejected templates → hover over the rejection icon to see the reason (e.g., “Promotional content used in Utility category”).

🛑 Common Validation Rules

  • Template names cannot include spaces, uppercase letters, or special characters.
  • Promotional content (e.g., “Limited-time offer”) must only be submitted under Marketing.
  • Variables must be sequential and match the preview (e.g., , , ).

🧭 Need Help?

If your template is rejected or stuck in review:

  • Recheck the category and content formatting
  • Edit and resubmit the template
  • Contact MyOperator Support for assistance

📎 Related FAQs

✨ Pro Tip: Use clear, descriptive names (e.g., otp_login_flow or promo_summer_sale) so your team can quickly identify templates later.