How do I integrate MyOperator with NoPaperForms (Merrito) Telephony APIs?
⚡Quick answer -
Add three webhooks (Input-Node, In-Call, After-Call) in the MyOperator panel, build an IVR that triggers the Input-Node right after your Welcome prompt, and share six credentials (Company-ID, Anonymous-User-ID, Secret-Token, Public-IVR-ID, X-API-Key, User-ID) with the NPF team.
Result:
• Inbound calls ring the assigned counsellor first, else fall back to normal IVR.
• Counsellors see real-time pop-ups inside NPF and can log dispositions.
• Outgoing Click-to-Call can be launched from any lead page in NPF.
When should I use this guide?
Follow these steps if you are an admissions team that:
- Uses NoPaperForms (a.k.a. Merrito) as the CRM, and
- Needs counsellor-specific routing, real-time pop-ups, and full CDR sync from MyOperator.
1. Prerequisites & access
Item | Default | Who provides/enables? |
MyOperator plan | SUV and Above (New Plans) | _____ |
Feature flags: In-Call Webhook, After-Call Webhook, Input-Node | OFF | MyOperator tech-support |
Company-ID | On MyOperator Panel | MyOperator panel → APIs & Webhooks |
X-API-Key & User-ID | On MyOperator Panel | MyOperator panel → APIs & Webhooks |
Anonymous-User-ID | OFF | MyOperator tech-support |
Secret-Token | On MyOperator Panel | MyOperator panel → APIs & Webhooks |
Public IVR ID (peer-to-peer campaign) | On MyOperator Panel | Panel → Call → Outgoing → Campaign |
*Plan availability: Auto-webhooks are available on every paid MyOperator plan.
*Permissions: Only owners or admins can add webhooks and publish IVRs.
Alt text: Company ID, API Token, Secret Token, X-API-Key.
Alt text: public ivr id
Alt text: user Id
Alt text: anonymous userId
2. How the workflow operates
Alt-text: Sequence from dial to webhook delivery showing counsellor routing.
3. Step-by-step configuration in MyOperator
- Ask tech support to enable: In-Call, After-Call, and Input Node.
- Log in → API Integration → Webhook.
- Add webhooks exactly as below:
Type | URL (replace | Method | Content-Type |
After-Call |
| POST | JSON |
In-Call |
| POST | JSON |
Input-Node |
| POST | JSON |
Alt text: Adding webhooks
- Save each; status should show Active.
- Create a peer-to-peer campaign to fetch the Public IVR ID.
4. Call-flow build (Input-Node)
- IVR Studio → Create new (Advanced).
- Welcome prompt → Input-Node (auto trigger).
- Select the saved Get Counsellor webhook; leave “Recording” blank.
- After the input node, design the normal IVR as provided.
- Publish.
Alt text: Design callflow section in Myoperator
5. NPF panel actions & credentials to share
Send the following 6 fields to nopaperforms support:
• Company-ID
• Anonymous-User-ID
• Secret-Token
• Public IVR ID
• X-API-Key
• User-ID
NPF will return the three fully-qualified URLs.
6. Verification checklist
☑ Feature flags ON (Input-Node + 2 Webhooks)
☑ Webhook Deliveries → both return HTTP 200
☑ Inbound call rings counsellor first
☑ NPF pop-up shows with applicant & agent numbers
☑ After call, activity note includes recording URL
☑ Click-to-Call works from the NPF lead page
7. Edge cases & expected behaviour
Scenario | Behaviour |
Counsellor assigned but does not answer | System waits, then plays normal IVR |
No counsellor found | Normal IVR immediately |
Duplicate after-call logs | Usually, two After-Call hooks are enabled → disable extra |
Pop-up blocked by browser | Allow pop-ups for |
Recording URL blank | Recording disabled at the number level → enable |
8. Troubleshooting & escalation
Problem → First check
• Webhook 4xx/5xx → Logs → resend payload.
• Click-to-Call silent → API-Token expired → regenerate.
• Agent “Unknown” in NPF → sync agent e-mails.
Still blocked? Email support@myoperator.com with Company-ID, Call-SID, timestamp. SLA ≤ 4 h.
9. Success metrics & SLA
• Counsellor pop-up < 1s after call connect.
• New agent syncs in NPF ≤ 5 min (or instantly via “Sync now”).
• CDR + recording attached to lead within 30 s after hang-up.
Keywords: MyOperator NPF integration, Get Counsellor API, In-Call Webhook, After-Call Webhook, Input-Node IVR, counsellor routing
Related Articles
How do I integrate MyOperator with Zoho CRM for click-to-call and automatic call logging?
⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking these links: ...How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?
⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link ...How do I integrate with MyOperator’s Public APIs—including limits, authentication, Push vs Pull, outage handling, and best-practice safeguards?
⚡ Quick answer - Generate an API token in Dashboard → Manage → API integration. Respect Pull-API limits: 20 req/min, 100 req/hr, 500 req/day (APIs unavailable on Lite plans). Choose Pull (your app requests data) or Push (MyOperator sends webhooks to ...How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?
⚡ Quick answer - • Install the KYLAS Caller app from Kylas Marketplace. • Add MyOperator as a Connected Account (API Key, Secret Key, IVR ID). • Map every KYLAS user to the matching MyOperator agent. • Copy the auto-generated Incoming-Call & Hang-up ...What is MyOperator?
MyOperator 1.0 was all about telephony; MyOperator 2.0 is a Business AI Operator. To reflect this evolution, we’re repositioning MyOperator across every touchpoint—from marketing to product—as an AI-powered, omnichannel communication platform. We ...