How do I "Remove Users"?

How do I "Remove Users"?

In this article

  • When to remove vs deactivate
  • Prerequisites
  • Remove a user (web)
  • Deactivate a user (alternative)
  • What happens after removal
  • Troubleshooting
  • FAQs

When to remove vs deactivate

  • Remove (permanent): Ends access immediately. Use when someone has left the company.
  • Deactivate (temporary): Suspends login without deleting the user. Use for extended leave or role changes.

Prerequisites

  • You must be an Admin or Account Owner.
  • Make sure any assigned numbers/teams/rules owned by the user are reassigned first.
  • If your plan is seat-based, removing a user frees a seat for reassignment.

Remove a user (web)

  1. Sign in to the MyOperator dashboard.
  2. Go to Manage → Users.
  3. Find the user, click the ⋮ (more) menu next to their name.
  4. Click Delete / Remove user.
  5. Review the confirmation text and click Confirm.

Result: The user disappears from Users, and their access is revoked immediately. You can verify in Audit log / Recent activity that the removal was successful.

Deactivate a user (alternative)

  1. In Manage → Users, open the ⋮ menu next to the user.
  2. Click Deactivate (or Disable login).
  3. Confirm. The user shows as Inactive and cannot sign in.
  4. To restore access later, choose Activate from the same menu.

What happens after removal

  • Access: Immediately revoked from web and integrations.
  • Data & logs: Existing records remain for reporting and compliance.
  • Ownership: Reassign any owned numbers/flows before removal to avoid interruptions.
  • Billing: If your plan uses seats, the freed seat can be assigned to someone else. Billing adjustments, if any, apply on the next cycle.

Troubleshooting

  • “Delete” option is missing or greyed out: You likely lack Admin/Owner rights, or the user owns numbers/flows. Ask an Owner to reassign ownership first.
  • Error: user cannot be removed: Reassign or delete any required resources tied to the user, then retry.
  • SSO enabled: Remove the user in both the identity provider and MyOperator to prevent automatic re-provisioning.
  • Need the account owner removed: Transfer account ownership to another admin, then remove the former owner.

FAQs

Can I undo a removal?
No. Removal is permanent. Use Deactivate if you may need the user later.

Do call logs or analytics change?
No. Historical data stays intact and remains attributed to the former user.

Will removing a user stop active routing?
If the user is part of a routing rule or team, reassign those first to avoid missed calls.

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