Short answer: It depends on your subscription plan. Here are the typical limits:

• Nano: up to 3 users
• Swift: up to 10 users
• Creta: up to 10 users
• Enterprise: Unlimited users

Plan names and limits can vary by contract. Check your Billing → Current Plan for the exact allowance on your account.

What counts as a “user”

A user is any person you add under Manage → Users who can receive routed calls (and optionally sign in to the panel). Users with Panel Access (Pro) consume a Pro seat in addition to counting toward the total users limit. Turning Panel Access OFF frees a Pro seat, but the person still counts as a user toward your plan’s user limit.

See your current allowance

1. Open Billing → Current Plan.
2. Review Users included and Users used.
3. If applicable, review Pro seats included and Pro seats used.

What happens at the limit

If you try to add beyond your plan’s allowance, you’ll see a message similar to:

“You’ve reached the maximum number of users for your current plan.”

At that point you can upgrade your plan or free up a slot by removing/deactivating a user.

Add more users (two paths)

Path A — Upgrade your plan

1. Go to Billing → Current Plan.
2. Select View Plans/Change Plan and choose a plan with a higher user allowance.
3. Confirm the change.
4. Return to Manage → Users and add your new users.

Path B — Free up a slot without upgrading

1. Open Manage → Users.
2. Identify users who no longer need access.
3. Click Edit → Deactivate or Remove the user.
4. Add the new user once the slot is available.

Tip: If the user only needs to receive calls and not sign in, turn Panel Access (Pro) = OFF to free a Pro seat while keeping them as a call‑only user.

Best practices

• Plan ahead: Leave 1–2 spare slots for hiring surges.
• Right-size access: Use Panel Access (Pro) only for people who need analytics or admin work.
• Keep it tidy: Deactivate or remove former employees promptly and reassign their departments/queues.
• Review quarterly: Check Users used vs included so you’re never blocked during onboarding.

FAQs

Do inactive users count toward the limit?
Yes, unless fully removed. Deactivated users typically still occupy a user slot.

Does turning off Panel Access reduce my user count?
No. It only frees a Pro seat; the person still counts as a user.

Is “Unlimited” truly unlimited?
Practically yes for most use cases; fair‑use and contractual terms may apply.

Troubleshooting

• I can’t add a user but I’m under the limit: Refresh the page, recheck the Users used count, and verify there are no pending/inactive users occupying slots.
• Plan doesn’t show user limits: Your account may be on a custom contract—check with your account owner/admin.
• Pro seats exhausted: Turn Panel Access OFF for non‑panel users or increase Pro seats in Billing.

Support template (copy & paste)

Subject: User limit / cannot add user – <Account/Workspace>Account/Workspace: <name or ID>Current plan: <name>Users included / used: <e.g., 10 / 10>Pro seats included / used (if any): <e.g., 5 / 5>Action attempted: <Add user / Enable Panel Access>Timestamp (IST): <YYYY-MM-DD HH:MM>Screenshots: <Billing Current Plan, Manage → Users>Need help? Contact Support or see Upgrading Your Plan for step-by-step instructions.