How long does a conversation last on WhatsApp Business API?
Each conversation lasts 24 hours from the time a message is delivered, unless it is closed by a newly opened free-entry point conversation, which lasts 72 hours.
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What is conversation-based pricing on WhatsApp Business API?
Conversation-based pricing charges businesses per conversation, not per individual message sent or received. Each conversation is a 24-hour message thread between the business and the customer.
How does a conversation transition from one state to another?
The transitions include: Open to Assigned: When Agent A opens an unassigned conversation and responds to it. It will be assigned to user A or; When Manager, Admin , Owner assigns a conversation to user A, it will be moved to Assigned State. Assigned ...
How can I access my WhatsApp Business Account's billing details?
Billing details and related actions are handled via Meta Business Suite. You can learn more about managing billing through the "About Billing for Your WhatsApp Business Account" section in Meta Business Suite.
Campaigns API
Overview MyOperator campaigns can be used to make various types of outgoing calls enabling the client to connect with their customers in ways that suites their business requirement. Type of Campaigns According to the use cases, there are 2 types of ...
What triggers the opening of a service conversation?
A service conversation is opened when any non-template message is sent and delivered to the customer, as long as no other conversation (marketing, utility, or authentication) is already open.