Short answer: Incoming SMSes received on your Virtual GSM number will appear on the Logs page within 1 minute. This near-real-time update ensures you can quickly monitor and respond to customer messages as they arrive.

🧭 At a glance

📚 Table of contents

• Who can do this
• Before you begin
• Quick overview
• Detailed steps
• Mobile web steps
• Verify the result
• Troubleshooting
• FAQ
• Related articles
• Need help?

👥 Who can do this

• Role/Permission: Users who have access to Logs in MyOperator. If you do not see Logs, contact your admin to grant you access.
• Plan: Any plan that includes SMS functionality. If SMS is not part of your plan, ask your account owner to enable it.

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✅ Before you begin

• Sign in to your MyOperator workspace.
• Verify that SMS features are enabled for your plan.
• Optionally, decide if you want to export results to CSV (if available for your plan).

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⚡ Quick overview

• Incoming SMSes are displayed on the Logs page within 1 minute.
• The update is near real-time to allow quick monitoring and customer interaction.

💡 Tip: If you’re expecting a high volume of SMS, ensure that the Logs page is refreshed periodically to view updates.

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🪜 Detailed steps

1. Go to Logs: Open the Logs section from the main navigation.
2. Real-time updates: Incoming SMS entries will be displayed within 1 minute of receipt.
3. Review your logs: Entries will include Timestamp, Sender Number, and Message content.

UI labels you’ll see: Logs · Timestamp · Sender Number · Message

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📱 Mobile web steps

You can follow the same steps on a mobile browser:

1. Tap the ☰ menu → Logs.
2. SMS entries will be shown within 1 minute after receipt.

📏 Note: On mobile, ensure that your view is refreshed to see the most up-to-date SMS records.

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🔎 Verify the result

You should see incoming SMS listed in the Logs section with the following details:

• Timestamp (displayed in your account’s time zone)
• Sender Number (e.g., +91 99876 54321)
• Message content (e.g., “Your OTP is 432198”)

Success check: If the expected SMS appears within 1 minute with the correct timestamp, sender, and message, your filter is working correctly.

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🛠️ Troubleshooting

1. I don’t see SMS logs appearing on time.

• Refresh the Logs page to see recent entries.
• Confirm that SMS features are enabled in your plan.

2. SMS entries are delayed beyond 1 minute.

• The system usually updates within 1 minute, but during peak usage times, there could be delays. Wait a few minutes and check again.
• If the issue persists, contact support with the date and time of the missing SMS.

3. SMS log does not appear for the expected sender.

• Check the time zone settings in MyOperator and your device.
• Ensure that your filters are not restricting results by Sender Number or Date Range.

4. Missing logs for some SMSes.

• Check if the SMS is from a masked sender or an international number. These may not appear due to carrier restrictions.
• If you’ve set a filter, try removing it to see all incoming SMS logs.

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❓ FAQ

How long does it take for incoming SMSes to appear in the Logs?

• SMS logs will appear in 1 minute.

Can I see SMS logs for messages older than 1 minute?

• Yes, you can see older logs as long as they fall within your selected date range and filters.

Can I track outgoing SMS as well?

• Currently, this FAQ is focused on incoming SMS only. Outgoing SMS logs may follow a different process.

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🔗 Related articles

• View SMS logs for specific date ranges — Learn how to filter your logs effectively.
• Why are some SMS logs delayed? — Find out common reasons for SMS delays.
• Export Logs to CSV — Download your SMS logs for reporting.

Replace the above with your actual help-center links and keep the anchor text exact.

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🆘 Need help?

If you face any issues, contact support or reach out to your account admin. You can also use the Help → Chat with us feature for immediate assistance.

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🧷 Structured data (SEO)

Embed the following JSON‑LD on your help-center page.

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