Short answer: No, you cannot receive SMSes directly on a Toll-Free number in MyOperator, as Toll-Free numbers are designed solely for voice communication.

However, you can still track customer messages by setting up a GSM number to receive SMSes and sync them to your Logs section.

🧭 At a glance

📚 Table of contents

• Who can do this
• Before you begin
• Quick overview
• Setup steps
• Verify the result
• Troubleshooting
• FAQ
• Related articles
• Need help?
• Structured data (SEO)

👥 Who can do this

• Role/Permission: Users with access to Logs in MyOperator and permission to add a GSM number. If you don’t see this option, contact your admin to grant you access.
• Plan: Any plan that includes SMS functionality. If SMS is not enabled for your plan, contact your account owner.

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✅ Before you begin

• Sign in to your MyOperator workspace.
• Ensure SMS features are enabled for your plan.
• Prepare a GSM number (e.g., a mobile virtual number) to set up for receiving SMS.

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⚡ Quick overview

• Toll-free numbers do not support SMS reception.
• To receive SMSes, you will need to set up a GSM number and link it to MyOperator.
• GSM numbers allow you to track incoming SMSes in the Logs section of MyOperator.

💡 Tip: Set up a mobile virtual number (GSM number) to ensure seamless tracking of customer messages through MyOperator.

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🪜 Setup steps

1. Get a GSM number: Purchase or set up a GSM number (mobile virtual number) that supports SMS.
2. Add the GSM number to MyOperator: Go to Settings → SMS settings and enter the details of the GSM number.
3. Sync incoming SMSes: MyOperator will sync incoming SMSes from the GSM number to your Logs section.
4. Monitor SMS logs: You can now track SMSes from your GSM number under the Logs → SMS section.

UI labels you’ll see: Settings → SMS settings → Add GSM Number

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🔎 Verify the result

You should now see incoming SMS messages in the Logs section with the following details:

• Timestamp (displayed in your account’s time zone)
• Sender Number (e.g., +91 99876 54321)
• Message content (e.g., “Your OTP is 432198”)

Success check: If the expected SMS appears in the Logs with the correct timestamp, sender, and message content, the setup is complete.

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🛠️ Troubleshooting

1. I don’t see SMS logs after setup.

• Refresh the Logs page to see recent entries.
• Confirm that the GSM number is properly linked in the SMS settings.
• Check that the GSM number is receiving SMS correctly.

2. SMS logs are delayed.

• The system usually updates within 1 minute, but during peak usage times, there could be delays. Wait a few minutes and check again.
• If the issue persists, contact support with the date and time of the missing SMS.

3. GSM number not receiving SMSes.

• Verify that the GSM number is active and capable of receiving SMS.
• Check if the carrier is having any issues that could affect SMS reception.

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❓ FAQ

Can I receive SMS on a Toll-Free number?

• No, Toll-Free numbers do not support SMS functionality.

How do I set up a GSM number for SMS?

• Follow the setup steps outlined in the Setup steps section to link a GSM number to MyOperator.

Can I track SMSes for outgoing messages as well?

• Currently, the FAQ is focused on incoming SMS. Outgoing SMSes may follow a different setup.

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🔗 Related articles

• How to set up a GSM number for SMS in MyOperator — A detailed guide to integrating GSM numbers.
• Why can’t I receive SMS on my Toll-Free number? — Learn about the limitations of Toll-Free numbers.
• Export Logs to CSV — Learn how to export your SMS logs for reporting purposes.

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🆘 Need help?

If you need assistance, contact support or reach your account admin. You can also use the Help → Chat with us feature for immediate assistance.

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🧷 Structured data (SEO)

Embed the following JSON‑LD on your help-center page.

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✅ What’s the Alternative?

To enable SMS reception:

1. Publish a separate number with a GSM SIM (e.g., a mobile virtual number).
2. MyOperator will sync incoming SMSes from that GSM number to your “Logs” section in the dashboard.

This allows you to still collect and track customer messages, even if your main number is Toll-Free.