A contact person is the designated individual MyOperator reaches for account, billing, or support matters. To add or update contact persons, open Manage → Business Profile (or Company Info) and edit the Contact Person section. Keep the email and phone active—these are used for security OTPs and official communication.

Table of contents

• Who this is for
• Definitions
• Before you start (prerequisites)
• Add or update a contact person (web)
• Optional: Manage multiple contact persons
• What success looks like
• Troubleshooting & edge cases
• FAQ
• Related articles
• Structured data (SEO)

Who this is for

Account Owners, Admins, and Billing users who need to add or update the official points of contact for their MyOperator account.

Definitions

• Contact person: The individual responsible for account notifications, billing communication, and verification.
• Primary contact: The default recipient for critical alerts and security OTPs.
• Alternate/Billing/Technical contact: Optional contacts used for specific communication (availability depends on your account and UI version).

Note: The email and phone for the contact person must be reachable. They may be used for security OTPs and official messages.

Before you start (prerequisites)

1. You can sign in to your MyOperator dashboard.
2. Your role has permission to edit Business Profile / Company Info.
3. You have the contact’s full name, work email, and mobile number ready.

Tip: Confirm the contact’s consent to be listed and ensure the email is not a shared mailbox that blocks external messages.

Add or update a contact person (web)

1. Sign in to your MyOperator dashboard.
2. Click Manage in the top navigation.
3. Open Business Profile (or Company Info, depending on your version).
4. Scroll to the Contact Person section.
5. Enter or update the fields: Name, Email, Phone number, and Designation/Role (optional).
6. Click Save (or Update) to confirm.

Expected result

• You’ll see a saved confirmation and the contact’s details appear in Contact Person.
• The new contact will receive future account or billing communications, depending on your configuration.

Optional: Manage multiple contact persons

Some accounts support additional contact roles. If available:

1. In Business Profile / Company Info, locate Add contact or Additional contacts.
2. Add role‑specific contacts (e.g., Billing, Technical, Compliance).
3. Use the Set as Primary toggle to mark the primary recipient for critical alerts.

If you don’t see options to add more contacts, list a single Primary contact and include role details in the Designation field, or contact Support to enable additional roles.

What success looks like

• The Contact Person section shows current and accurate details.
• Security OTPs and official emails reach the Primary contact without bouncing.
• Team members know who to contact for billing or account questions.

Troubleshooting & edge cases

I can’t find Business Profile / Company Info
• Check that you’re in the correct account/workspace.
• Your role may lack permissions—ask the Account Owner to grant access.

The Save button is disabled
• Ensure all required fields are filled and the email is valid (e.g., name@company.com).

Not receiving OTPs or emails
• Verify the email and phone number.
• Check spam/junk and allow @myoperator.com (or your provider’s domain).
• Ask IT to allow external messages and SMS from standard short codes.

Wrong contact listed
• Edit the Contact Person section and update the Primary contact.
• For changes due to employee departure, immediately replace the contact and revoke any dashboard access tied to that user account.

Multiple contacts not available
• Your UI may only support one contact. Add the primary contact and note other roles in Designation, or contact Support.

Still stuck?
• Contact Support with your account ID, the fields you’re trying to update, and a screenshot of the error.

FAQ

What’s the difference between a user and a contact person?
A user has login access to the dashboard. A contact person is an external point of contact for notifications and verification; they may or may not be a user.

Who receives security OTPs?
Typically the Primary contact. Keep this person’s email and phone up to date.

Can I list a group email as the contact?
Use an individual address where possible to avoid spam filtering or delivery issues. If a group email is required, ensure it’s monitored and accepts external mail.

How many contact persons can we add?
This varies by account. If you don’t see an Add contact button, only one contact is supported in your UI.

Can I export or audit contact changes?
If you need an audit for compliance, capture a screenshot of the Contact Person section after each change and file it with your internal records.

Related articles

• Update billing details (GSTIN, address, contact)
• Invite and manage users
• Reset or change OTP delivery contact

Replace these with links to your live KB pages once available.