How to change the dialing sequence of my users in a department on the MyOperator panel?
⚡Quick answer -
Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange.
Prerequisites
- Access: You’re an Admin (or a role that can edit Manage → Departments).
- Where: Use the web dashboard.
- Department membership: The users you want to order are already added to the Department.
Step-by-step: Set the dialing order (Serial)
- Sign in to your MyOperator dashboard.
- Go to Manage → Departments.
- Find your Department and click Edit (or Add New to create one).
- Open Department Setting for Call Flow.
- Under Dialing strategy, select Serial-wise in order to dial all selected users.
- In the Users list, drag and drop to rearrange users into your preferred order (top = first to ring).
- Click Save to apply changes. If your account requires publishing, click Save/Publish at the top.
Verify the new order
- Place a test call to the number that routes to this Department.
- Let User 1 ring for a few seconds, then decline or don’t answer; confirm it proceeds to User 2, then User 3.
- Check Reports/Call Logs to see the call attempted users in the order you set.
Expected result: The call rings users exactly in your configured sequence.
Notes & limitations
- Ring timeout matters: Calls move to the next user based on your Department’s ring timeout.
- Unavailable users: If a user is unreachable (e.g., device offline or DND), the call continues to the next user.
- Multiple Departments: Reorder users per Department; orders don’t carry over.
Troubleshooting
I can’t drag and drop users
- Ensure you’re editing the correct Department and have edit permissions.
- Try a standard zoom level (100%) and a desktop browser.
A user isn’t appearing in the list
- Add them to the Department in Manage → Departments → Members.
- Ensure the user has a valid reachable phone/device configured in their profile.
Calls skip the first user
- Increase the ring timeout in Department call-flow settings.
- Check whether the user is busy, in wrap-up, or DND.
- Confirm their device/number is active and correct.
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