How do I add or edit a department in MyOperator?

How do I add or edit a department in MyOperator?

Short answer: Sign in as an Admin, go to Manage → Departments → Add New, fill the form, and click Save. See full details below.

When to use this guide

Use this article if you need to create, rename, or reconfigure a department so calls reach the right team. Common examples include adding Sales, Support, or Billing groups during onboarding.

Before you begin

  • Role required: Account Admin or Owner.
  • Licence limits: Each plan supports up to 50 departments.
  • Have ready:
    • The department name (max 30 characters).
    • Extension number (3–5 digits, unique).
    • The manager’s user ID (already created in Users).
    • A list of user IDs to receive calls.
  • Optional: Decide if you want a custom ringing time (default 25 s).

Add a new department (web)

  1. Sign in to your MyOperator panel: https://panel.myoperator.com (copy‑paste link).
  2. In the left navigation, click Manage → Departments.
    image.png
  3. Click Add New.
  4. Fill the form:
    • Department Name – e.g., Customer Success.
    • Manager – choose from the dropdown.
    • Extension – e.g., 105.
    • Users – tick team members.
  5. (Optional) Expand Department settings for callflow → adjust Ring time.
  6. Click Save. You’ll see a green “Department added successfully” banner.

image.png

Add a new department (mobile)

Tip: The mobile steps mirror the web UI but menus appear at the bottom.
  1. Open the MyOperator Android or iOS app and log in.
  2. Tap More → Settings → Departments → +.
  3. Complete the same fields as the web flow, then tap Save.

Add a new department (API)

Developers can automate department creation via REST:

curl -X POST "https://api.myoperator.com/v1/departments" \  -H "Authorization: Bearer <YOUR_API_KEY>" \  -H "Content-Type: application/json" \  -d '{        "name": "Support",        "extension": "103",        "manager_id": "u_123",        "users": ["u_123", "u_124"],        "ring_time": 25      }'

Expected 201 response:

{  "id": "d_987",  "status": "created"}

Edit an existing department

  1. Go to Manage → Departments.
  2. Find the department and click ⋮ → Edit.
  3. Update the desired fields.
  4. (Optional) Change Ring time under Department settings for callflow.
  5. Click Save.

image.png

Expected result

  • New or updated department appears immediately in the list with a green status dot.
  • Inbound calls to the department’s extension route to selected users.

Troubleshooting

Symptom

Cause

Fix

“Extension already exists.”

Duplicate number

Choose a unique 3–5‑digit extension.

Manager not found in dropdown

Manager user not created

Create user under Users first.

Department limit reached

Plan cap hit

Delete old departments or upgrade plan.

Calls ring more than 25 s

Custom ring time set too high

Lower ring time in Callflow Settings.

HTTP Status

Meaning

Action

400

Validation failed

Check required fields.

401

Invalid API key

Regenerate key in Developer tab.

409

Extension conflict

Use another extension.

Next steps & escalation

If you still need help, contact our 24×7 chat from the panel footer or email support@myoperator.com with the department ID.

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