How to enable or disable direct dialing and how can I use it?

How to enable or disable direct dialing and how can I use it?

1. Login to your MyOperator panel, using your super admin credentials and click on “Manage” on the top.



2. Go to settings and click on “Design callflow".



3. Go to "Advance setting" from the left menu.




4. Click on "Edit" link in inbound settings




5. Click the drop down menu in direct dialing to enable or disable the feature and save it.






    • Related Articles

    • How can I use MyOperator chrome extension?

      In order to use the chrome extension, you need to login first. Youcan also go through the setting section for further settings of the chrome extension. Follow the steps here: 1. Click on the shortcut of MyOperator extension and click on login 2. A ...
    • How can I enable/disable after call SMS?

      1. Go to “Manage” from MyOperator dashboard 2. Click on “After call SMS” 3. Click on “Edit” in feature status 4. Enable/disable the feature for users from drop down menu 5. Enable/disable the feature for callers from drop down menu 6. Click on “Save” ...
    • How can I enable/disable after call SMS?

      1. Go to “Manage” from MyOperator dashboard 2. Click on “After call SMS” 3. Click on “Edit” in feature status 4. Enable/disable the feature for users from drop down menu 5. Enable/disable the feature for callers from drop down menu 6. You can also ...
    • What is Direct Dialing? How is it beneficial to me?

      Direct dialing is a feature that allows a caller to connect directly with an agent in your organization. However, for direct dialing, the caller should know the extension number of that particular user. Suppose customer A wants to call a particular ...
    • Will Direct Dialing or the Account Manager (assignee) be given priority?

      If a contact calls via Comma Dialing or Direct Dialing, then priority will be given to Direct Dialing. The call will be routed to the agent whose extension number has been dialed and not to his/ her assigned Account manager. MyOperator is an ...