When to use this guide

Use these steps if you can’t remember your current password and need to sign back in.

Prerequisites

• You know your username (your registered mobile number) or your registered email.
• You have access to that phone or inbox to receive a One-Time Password (OTP).
• Your new password meets the rules shown on the screen (see example below).

Example password rules

• At least 8 characters.
• Includes a letter, a number, and a special character.
• No spaces; avoid using your name or phone number.

Tip: If your organization enforces different rules, the reset page will display them before you submit.

Reset on the web

1. Go to: https://app.example.com/forgot-password
2. Enter your Username (registered mobile) or Email, then select Send OTP.
3. Check your phone or email for the 6-digit OTP (example: 123456).
• Didn’t get it? Wait 30 seconds, then select Send OTP by call for a voice OTP to your phone or landline.
4. Enter the OTP and your new password, then select Reset password.
5. You’ll be redirected to the login page.

Reset in the mobile app

1. Open the app and tap Forgot password on the sign-in screen.
2. Enter your Username (registered mobile) or Email → tap Send OTP.
3. Retrieve the OTP from SMS/voice call or email.
4. Enter the OTP and set a new password → tap Reset password.
5. You’ll return to the login screen.

What you’ll see when it works

• A confirmation message like “Password updated successfully.”
• You’re redirected to Login.
• Your next sign-in works with the new password.

Troubleshooting

I didn’t receive the OTP

• Confirm your Username/Email is correct.
• Check SMS/email spam and network coverage.
• After 30 seconds, select Send OTP by call for a voice code.
• Try the email option if SMS/call isn’t available in your region.
• Still nothing? See Get more help below.

My OTP expired or was entered wrong

• OTPs are short-lived for security; request a new OTP.
• Enter codes exactly as received; avoid extra spaces.

I’m locked out after too many attempts

• For your security, we temporarily block repeated failures.
• Wait the time shown on screen, then try again or contact support.

I no longer have access to my phone or email

• Contact support to verify your identity and update your recovery info.

Landline number users

• Use Send OTP by call to receive a voice OTP to your landline.

Security & limitations

• We don’t show full account details in OTP messages.
• OTPs are single-use and time-limited.
• Password resets can’t change your username or registered phone/email. Use the related articles below.