MyOperator India Postpaid Process

MyOperator India Postpaid Process

MyOperator India postpaid — how it works and how to enable Auto-Pay

Applies to: Admins/Owners/Finance (India).
Outcome: Turn on postpaid by enabling Auto-Pay (card or e-mandate), understand credit limit basics, and know what happens if a charge fails.
Time to complete: 5–10 minutes.

Prerequisites

  • Role: Admin/Owner with Billing access.
  • Plan: Account eligible for postpaid.
  • Payment method: A valid credit card or bank account for e-mandate (NetBanking).
  • Security: Payments are processed by a PCI-DSS compliant gateway (Razorpay); MyOperator does not store your card/bank details.

Enable Auto-Pay (required for postpaid)

  1. Sign in to the Dashboard.
  2. Go to Billing → Auto-Pay / Payments.
  3. Click Enable Auto-Pay.
  4. Choose a method:
    • Credit Card Auto-Pay: add card → authenticate with your bank.
    • E-Mandate via NetBanking: select bank → authorize mandate.
  5. Review the Auto-Pay authorization summary → Confirm.

Expected result: Auto-Pay shows Active with your selected method; your account switches to postpaid billing.

Copy-paste nav: Billing → Auto-Pay / Payments → Enable Auto-Pay → (Card or E-mandate) → Confirm

What to expect on postpaid

  • Billing cycle & invoice: Usage accrues; an invoice is generated per your cycle.
  • Auto-debit: The invoice amount is auto-charged to your saved method.
  • Credit limit: A system-defined credit limit provides working room between charges.
    • Without Auto-Pay: Postpaid is not available.
    • Increase requests: Typically considered only with Auto-Pay enabled (see Escalation).
  • Receipts & history: View invoices and payments under Billing → Invoices/History.

Change, pause, or remove Auto-Pay

  • Change method: Billing → Auto-Pay / Payments → Change / Add method → Make default.
  • Remove/disable Auto-Pay: Not supported for postpaid. Disabling Auto-Pay reverts you to prepaid; postpaid credit won’t be available.
  • Name/tax updates: Update Business Information / GSTIN before your next invoice.

If a charge fails (what happens)

  • Automatic retries: The gateway may attempt re-charges.
  • Notifications: You’ll see a payment failure alert in Billing (and/or email/SMS).
  • Grace & restrictions: Continued failure can restrict service until payment succeeds or you settle dues manually.
  • How to fix fast:
    1. Update/replace your payment method in Auto-Pay.
    2. Pay now from the failed invoice in Billing → Invoices (if available).
    3. Ensure your card/bank allows e-mandate/recurring transactions.

Security & privacy

  • Payments are handled by Razorpay (PCI-DSS compliant).
  • MyOperator never stores your CVV, netbanking password, or OTP.
  • You can remove/replace payment methods anytime from Billing → Auto-Pay / Payments.

FAQs (quick answers)

Can I get postpaid without Auto-Pay?
No. Auto-Pay is mandatory for postpaid.

Is e-mandate the same as Auto-Pay?
Yes—an e-mandate authorizes recurring debits from your bank as your Auto-Pay method.

Can I raise my credit limit without Auto-Pay?
No. Credit-limit increases are considered only when Auto-Pay is active.

Where do I see invoices and payment receipts?
Billing → Invoices / History.

Troubleshooting

  • “Auto-Pay activation failed”
    • Try a different card/bank; ensure recurring transactions are enabled; reattempt authorization.
  • “E-mandate pending”
    • Some banks reflect mandates after a short delay; check back in Billing → Auto-Pay.
  • Charged amount looks different
    • Compare the invoice; taxes/adjustments/prorations may apply. See Billing → Invoice details.

Escalation (copy-paste template)

Subject: Postpaid/Auto-Pay assistance — [activation/charge failure/credit limit]
Body:

  • Account/Company: [ ]
  • Auto-Pay method: Card / E-Mandate (Bank: [ ])
  • Issue: [ ]
  • Invoice(s)/Amount(s): [ ]
  • Last attempt time (IST): [ ]
  • Error text/screenshot: [ ]

Send to support@myoperator.co or your Account Manager.

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