How do I use the new MyOperator Dashboard to track missed and received calls?

How do I use the new MyOperator Dashboard to track missed and received calls?

Quick answer -

The new MyOperator Dashboard automatically shows real-time, present-day call performance—including calls received, missed, user activity, region distribution, and traffic trends.

Just log in, and the Dashboard appears as your default homepage. No extra setup or filters are required.

When should I use this guide?

Use these steps when you want an instant, real-time snapshot of business call activity—
✔ How many calls each department received vs. missed
✔ How each user handled their incoming & outgoing calls
✔ Which regions the calls are coming from
✔ Current call traffic trends (last 12 hours)

This is ideal for managers, supervisors, and admins who need live performance tracking without exporting reports.



1. PREREQUISITES & ACCESS RULES

Requirement

Details

Role

Pro-User access with permission to view analytics/dashboard

Setup

Departments, numbers, and users must exist in your account

Data

At least some call activity for the day

Access

Works on latest Chrome/Edge and MyOperator Android/iOS app



2. Open the Dashboard & set filters

  1. Sign in to MyOperator.
  2. The Dashboard loads automatically as your first screen
  3. If you manage multiple accounts, switch using Account Options → Accounts

⚡ Note: The dashboard does NOT use time filters or date ranges. It always shows real-time, present-day metrics.



3. REAL-TIME METRICS — CARD-BY-CARD BREAKDOWN

The new Dashboard displays four live insights:

3.1 DEPARTMENTS CARD

Shows today’s department-wise call load and performance.

You will see:

  • Total calls landed per department
  • Received (Answered)
  • Missed (includes ring-no-answer + outside business hours)

Sample View

Department

Received

Missed

Sales

379

41

Support

248

17

What it tells you:

  • Which departments are overloaded
  • Who needs staffing support
  • Real-time service levels

3.2 USERS CARD

Displays call accountability for each user in real time.

Metrics include:

  • Total incoming calls received
  • Missed calls
  • Outgoing calls made

Great for:

  • Performance coaching
  • Monitoring agent productivity
  • Identifying who needs help or training

3.3 REGIONS CARD

Shows which states across India your calls are coming from, in percentage format.

What you get:

  • State-wise traffic distribution
  • Live customer location insights
  • Audience concentration patterns

Use this to understand:

  • Where demand is highest
  • Region-specific campaign or staffing planning

3.4 TRAFFIC (LAST 12 HOURS) CARD

A real-time graph showing:

  • Incoming call trends
  • Outgoing call trends
  • Peak traffic windows over the last 12 hours

This helps teams:

  • Identify busy hours
  • Deploy more agents when call load spikes
  • Ensure adequate coverage during critical times

4. WHEN NO DATA APPEAR, IT MEANS-

✔ No calls made today yet
✔ Numbers or departments are not properly assigned
✔ User is not mapped to any department
✔ Logged into the wrong account
✔ Internet or browser caching issues

⚡Tip: Refresh the dashboard if the “Last updated” timestamp looks old.

5. TROUBLESHOOTING — COMMON QUESTIONS

Q: What counts as a missed call?

A missed call is any call that:

  • Rang but was not answered before timeout
  • Arrived outside business hours
  • Was disconnected before agent pickup

Q: How real-time is the data?

The dashboard updates continuously, showing present-day data only.

Q: Can I export the data?

Exports are available under detailed logs, but not directly from the dashboard cards.

Q: Does this show WhatsApp data?

No. The Dashboard currently tracks only call activity, not WhatsApp interactions.

Q: Can I view this on mobile?

Yes. The MyOperator app provides a mobile-friendly version of the dashboard.

6. VIDEO GUIDE

📹

https://youtu.be/0BrmtwuO11E

Need more help? Click Support → New ticket and include screenshots plus the Last updated timestamp.

Keywords: MyOperator dashboard, missed vs received calls, department analytics, user call handling, live traffic

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