Who operates MyOperator and is this agreement legally valid?
Answer: MyOperator is operated by VoiceTree Technologies Pvt. Ltd. (New Delhi, India). The Terms are an electronic record under the Information Technology Act, 2000 and do not require physical or digital signatures.
Result you should see: You can sign up and start using services without printing/signing any contract.
What services are included?
Answer: Cloud call-management features such as virtual numbers, IVR, call routing, call recording, and click-to-call, delivered online (web/mobile). Services are provided on a prepaid basis.
Who is eligible to use MyOperator and what documents are required?
Answer: You must be 18+ and legally competent in India. After activation, you must submit accurate personal/business documents within 7 days (KYC/compliance).
If you don’t submit on time, services may be suspended or terminated without refund.
How to submit (fastest path)
- Gather the documents requested during onboarding.
- Reply to your onboarding email with attachments or share them via the secure upload link provided by your account manager.
- If you didn’t receive an onboarding email, write to support@myoperator.co.
How do payments, billing cycles, and renewals work?
Answer: Services are prepaid. Monthly usage is billed with 15-day payment terms. International subscriptions auto-renew. Non-payment can lead to service suspension. Currency conversion or extra charges may apply.
If you have a payment issue
- Check your payment method or bank limits.
- If service is suspended, clear dues and email support@myoperator.co with proof of payment.
- Ask your account manager to confirm reactivation once dues are settled.
Success confirmation: A payment/invoice receipt email and restored access.
What are the call-duration limits and how can I change them?
Answer:
- Paid accounts: Calls auto-disconnect after 60 minutes.
- Trial/demo: Calls auto-disconnect after 10–15 minutes (varies by location).
Request a higher/lower limit
- Email your account manager or support@myoperator.co.
- Include: your company name, account email/number, current limit, requested limit, and reason (e.g., long support calls).
- Wait for eligibility confirmation and any fee/plan changes.
Can I own or port numbers from MyOperator?
Answer:
- Transferable: Virtual mobile numbers may be transferred to you (fee applies).
- Not transferable: Landline, PSTN, and toll-free numbers.
- Self-initiated transfer: If you choose to port directly, you must coordinate with your telecom operator.
Request a transfer eligibility check
- Email support@myoperator.co with the number(s) in question.
- Confirm any fees, timelines, and documentation.
- Proceed as instructed (provider-assisted or self-initiated).
Success confirmation: A written eligibility decision and next-step instructions from support.
What activities are prohibited (Acceptable Use)?
Answer: Do not use the services for unlawful, disruptive, or unauthorized activities; do not reverse-engineer or reproduce software/content; follow all applicable telecom regulations.
Who owns the content/software?
Answer: All content and software are the property of VoiceTree Technologies Pvt. Ltd. You receive a limited license to use the services for your own business purposes (non-transferable).
When can service be suspended or terminated? What should I do then?
Answer: MyOperator may suspend/terminate for policy violations or non-payment, possibly without prior notice.
If you’re suspended
- Check pending dues or recent policy notices.
- Remedy the cause (e.g., complete KYC, settle invoices).
- Email support@myoperator.co with evidence (payment receipt, KYC docs).
- If urgent, CC your account manager.
Success confirmation: Email confirming reinstatement or final decision.
How are disputes resolved?
Answer: Disputes are subject to confidential arbitration in New Delhi under Indian arbitration laws.
How to raise a dispute (formal)
- Email support@myoperator.co with the subject “Formal dispute — <Company>” and a summary of facts/remedy sought.
- Keep all correspondence for records.
- Follow the instructions provided in the response.
How is my data handled?
Answer: Personal data is managed per applicable laws and the MyOperator Privacy Policy. See Privacy Policy for details on collection, use, and retention.
Need help or to escalate?
- Primary: support@myoperator.co
- Include: account email/phone, company name, and a clear, single issue per email.
- Escalation: CC your account manager if the matter is urgent or blocked.