What are MyOperator's “direct DIDs” and what rules must I follow when using them?

What are MyOperator's “direct DIDs” and what rules must I follow when using them?

⚡ Quick answer -

Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead.

Definition & scope

Term

Meaning

Can I publish it?

Portable?

Direct DID

Number issued only for use within MyOperator IVR/routing

No

No

Dedicated / Purchased DID

Number you buy to use as a public hotline

Yes

Yes (subject to carrier rules)

Compliance checklist

Copy-paste and tick before you launch:

  • We will not publish direct DIDs publicly.
  • We understand direct DIDs remain the property of MyOperator/telecom partners.
  • We will not request port-out of a direct DID.
  • We will accept platform-led migration if the number must be retired.
  • For public branding, we will request a dedicated/purchased DID.

Do / Don’t scenarios

✔️ Do

❌ Don’t

Feed a direct DID into IVR queues.

Put it on your website footer or ads.

Accept platform migration if the number must change.

Attempt to port the number to another carrier.

Requesting a dedicated (public) DID

Send the following template to support@myoperator.com

Subject: Need dedicated/purchased DID for public use

Business name: [ ]
Region(s) needed: [BLR / NCR / MUM…]
Use case: [Website, Ads, Support]
Portability required: [Yes/No]
Go-live timeframe: [ ]

Enforcement & service continuity

Publishing or attempting to port a direct DID may lead to the number being replaced. If a carrier/regulatory change forces retirement, MyOperator will supply an alternate, and you must update your routing.

Troubleshooting & escalation

Issue

Likely cause

Fix

“Edit” fields locked

Not Admin or during invoice cycle

Ask an Admin / try later

Need a public, portable number

Using a direct DID

Request a dedicated DID

Escalation email:

Subject: Direct DID compliance / migration help

Account ID: [ ]
Direct DID(s): [masked]
Issue: [publishing restriction / migration required]
Timeline: [ ]

Keywords: direct DID, internal number, MyOperator, portability, dedicated DID