What are departments?

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• Can I assign a user to multiple departments?

  Yes, you can assign any user to multiple departments.

• Can I assign departments only to Pro users?

  No, you can assign both Pro as well as Non-pro Users to departments. Non-pro users can also be assigned to departments and can also receive calls. But they don't have access to the MyOperator panel. Only pro users have panel access and mobile app ...

• Why is there a limitation on the maximum number of departments that can be added at a single level IVR?

  We cannot add more than 9 departments at a single level in an IVR. This is done to: Make it easy for customers to enter their input as all phone keypads consist of only 9 digits. Differentiate between user input and department input. The user input ...

• How can I add users to the departments? How to define the call routing method for those users?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...

• How can I add users to the departments? How to define the call routing method for those users?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...