Businesses have multiple departments to focus on specific activities, similarly different departments in MyOperator can be used to route calls to different groups of users, as well as measure and compare call volumes, performance of agents within and across departments.
Short answer: Departments are groups of users (e.g., Sales, Support, Billing) that receive and handle specific types of calls. They make IVR routing simple (e.g., “Press 1 for Sales”), keep teams organized, and enable department‑level reporting. ...
? When to Use You want to group agents into functional teams (e.g., Sales, Support). You need precise control over how incoming calls are distributed among team members. ✅ Prerequisites Requirement Why It Matters Admin/Manager role Only these roles ...
We cannot add more than 9 departments at a single level in an IVR. This is done to: Make it easy for customers to enter their input as all phone keypads consist of only 9 digits. Differentiate between user input and department input. The user input ...
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...