What are the different SMS parameters that can be added in an after call SMS template?
The different SMS parameters that can be added in an after call SMS template are:
Parameter
| Defination
|
{{ivr_number}}
| Your IVR Number
|
{{brand_name}}
| Brand name of your company
|
{{call_from}}
| Caller's number
|
{{receiver_name}}
| Name of user who received that call
|
{{receiver_email}}
| Email id of user who received that call
|
{{receiver_number}}
| Mobile Number of user who received that call
|
{{time}}
| Time of call
|
{{department}}
| Department name to which the caller got connected to
|
{{company_name}}
| Name of your company
|
Related Articles
What are the different SMS parameters that can be added in an after call SMS template?
After-call SMS template parameters — full list, examples, and how to use them Applies to: Admins/Owners configuring After-Call SMS (Custom). Outcome: Insert dynamic placeholders in your SMS template, test them, and confirm messages populate ...
After call SMS (Custom)- Rule Overlap
Resolve After-Call SMS (Custom) rule overlap and set the correct priority Applies to: Admins/Owners managing After-Call SMS (Custom). Outcome: Ensure that when multiple rules match the same call, only the intended rule fires. Time to complete: 5–10 ...
After call SMS billing
MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
After call SMS billing
After-Call SMS billing — how charges work and how to estimate your monthly cost Applies to: Admins/Finance/Ops reviewing After-Call SMS on MyOperator Lite editions. Outcome: Understand one-way vs two-way pricing and quickly estimate the monthly ...
What is after call SMS?
After-Call SMS automatically texts a caller the moment a voice call ends. Typical uses: confirmation (“Your ticket #123 is logged”), next-step links, feedback surveys, or promo codes—no agent clicks required. Table of contents How After-Call SMS ...