What are the different types of IVRs I can create?

What are the different types of IVRs I can create?

According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability.

You can create the following types of IVRs with MyOperator:

Time-based IVR: This is an IVR which is usually played when a caller calls on a toll-free number.For example, The welcome message you get to hear when you call Airtel customer care service, like “Welcome to Airtel Customer Care”? That’s a “Default IVR”!

Location-based IVR: This option allows you to set different IVRs to be played for people calling from different regions.

For instance, a company has multiple branches in various regions, say in Delhi, Bangalore and Mumbai. Now, if a caller calls from Mumbai, Location-based IVR would play and it will automatically connect the caller to the Mumbai Branch.

Contact-based IVR: You can set a separate IVR for the people you have added as contacts on your MyOperator panel.

Note:The above-mentioned IVRs can be created according to specific time and days.


    • Related Articles

    • What are the different types of IVR available?

      According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability. You can create the following types of IVRs with MyOperator: Default IVR: This is an IVR which is usually played when ...
    • What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?

      Multiple IVRs  Multi-level IVRs Multiple IVRs are when you create several IVRs for specific requirements based on time, days,contacts, locations etc. A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three ...
    • What are the different types of nodes that can be added in an IVR?

      There are Five types of nodes that can be added in an IVR. IVR Menu : When you want to add different menus to a particular IVR or department, you use the sub menu node. Extension : This node is added to add the extension number of the user. ...
    • How many IVRs can I set?

      You can set as many IVRs as you want. To create an IVR, follow the steps mentioned below: 1. Login to your MyOperator panel & click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” 4. ...
    • How can I set multiple IVRs for different days?

      You can add different IVR from Add IVR Setup form and give different day and time to each IVR.