What are the different types of IVRs I can create?

According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability.

You can create the following types of IVRs with MyOperator:

Time-based IVR: This is an IVR which is usually played when a caller calls on a toll-free number.For example, The welcome message you get to hear when you call Airtel customer care service, like “Welcome to Airtel Customer Care”? That’s a “Default IVR”!

Location-based IVR: This option allows you to set different IVRs to be played for people calling from different regions.

For instance, a company has multiple branches in various regions, say in Delhi, Bangalore and Mumbai. Now, if a caller calls from Mumbai, Location-based IVR would play and it will automatically connect the caller to the Mumbai Branch.

Contact-based IVR: You can set a separate IVR for the people you have added as contacts on your MyOperator panel.

Note:The above-mentioned IVRs can be created according to specific time and days.

• Related Articles

• What are the different types of IVRs I can create?

  MyOperator lets you create different types of IVRs (Interactive Voice Response systems) based on your business needs and caller preferences. Below are the most common IVR types you can configure: ? Time-Based IVR What it does: Routes calls based on ...

• What are the different types of IVR available?

  According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability. You can create the following types of IVRs with MyOperator: Default IVR: This is an IVR which is usually played when ...

• How can I set multiple IVRs for different days?

  Short answer: Create separate IVR call flows and schedule which one is active on each day/time. You can do this either by mapping your number to different call flows on a schedule, or by using a Business Hours / Scheduling node inside a single flow ...

• What are the different types of IVR available?

  Applies to: MyOperator web dashboard An IVR (Interactive Voice Response) plays menu prompts and routes callers based on keypad input or rules. A call flow is the path a call follows through your menus and rules. TL;DR Default IVR: One menu that plays ...

• How many IVRs can I set?

  Short answer: There’s no fixed product limit. You can create and manage as many IVRs as your business needs in the MyOperator panel. When to use multiple IVRs Different brands or business units Region‑specific menus and languages Day/time‑based ...