What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

  1. Call From: 10-digit Caller’s number
  2. Related to: Existing lead
  3. Call Type: Inbound/Outbound
  4. Call start time: Start time of call
  5. Call duration: Duration of call
  6. Subject: [Outbound/Inbound] Call from [Caller’s number]
  7. Description: Department Name: [Department Name], Status of call: [Status of Call], Call duration: [Duration of call], Call start time: [Start time of Call], Call end time: [End time of call], Recording URL: [Recording URL if available], UID: [Unique ID of call], Agent: [MyOperator’s agent name]