What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

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• Can we Integrate MyOperator with Zoho CRM?

  Yes,We can integrate MyOperator with Zoho CRM. -Zoho CRM -Zoho One -Zoho Bigin -Zoho Desk Zoho Sales CRM is the end-to-end customer engagement suite with all the sales, marketing, and support apps your customer-facing teams need to engage across ...

• How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

  MyOperator automatically adds an activity for every incoming and outgoing call in Zoho CRM. Click2Call allows agents to initiate calls directly from Zoho Bigin by clicking a call button next to the phone number.

• How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?

  For incoming calls, MyOperator searches for leads in Zoho CRM using the customer's phone number. If the lead doesn't exist, it adds the lead and activity in CRM. If the lead exists, it adds the activity and tags the existing lead. For outgoing calls, ...

• What are the prerequisites for integrating MyOperator with Zoho Recruit / Zoho Bigin / Zoho Desk?

  Enable Webhook inCall and Webhook AfterCall Enable click2call Email ID of the user on Zoho should be the same as the email ID of the user on MyOperator Telephony → install the MyOperator app, used for phone bridge (outgoing calls)

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...