What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

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  ⚡ Quick answer - • Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. • If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then ...

• How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

  MyOperator automatically adds an activity for every incoming and outgoing call in Zoho CRM. Click2Call allows agents to initiate calls directly from Zoho Bigin by clicking a call button next to the phone number.

• How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?

  ⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link ...

• How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?

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• What data is logged in each Call Activity field when Zoho is integrated with MyOperator?

  ⚡ Quick answer - • Zoho auto-creates (or updates) a Call Activity by matching the caller’s number or UID. • Ten read-only fields are filled from MyOperator’s webhook payload (see JSON sample). • If any mandatory value is blank or the UID duplicates, ...