What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?
- Call From: 10-digit Caller’s number
- Related to: Existing lead
- Call Type: Inbound/Outbound
- Call start time: Start time of call
- Call duration: Duration of call
- Subject: [Outbound/Inbound] Call from [Caller’s number]
- Description: Department Name: [Department Name], Status of call: [Status of Call], Call duration: [Duration of call], Call start time: [Start time of Call], Call end time: [End time of call], Recording URL: [Recording URL if available], UID: [Unique ID of call], Agent: [MyOperator’s agent name]
Related Articles
How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk?
⚡ Quick answer - • Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. • If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then ...
How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?
⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link ...
What data is logged in each Call Activity field when Zoho is integrated with MyOperator?
⚡ Quick answer - • Zoho auto-creates (or updates) a Call Activity by matching the caller’s number or UID. • Ten read-only fields are filled from MyOperator’s webhook payload (see JSON sample). • If any mandatory value is blank or the UID duplicates, ...
Will the DID number be the same for incoming and outgoing calls?
⚡Quick answer - No. Incoming and outgoing Direct Inward Dialing (DID) numbers are different. Incoming calls on the incoming DID route to your IVR, while call-backs on the outgoing DID follow the existing DID call-back flow. The process of obtaining ...
How do I integrate MyOperator with Zoho CRM for click-to-call and automatic call logging?
⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking these links: ...