What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?
- Call From: 10-digit Caller’s number
- Related to: Existing lead
- Call Type: Inbound/Outbound
- Call start time: Start time of call
- Call duration: Duration of call
- Subject: [Outbound/Inbound] Call from [Caller’s number]
- Description: Department Name: [Department Name], Status of call: [Status of Call], Call duration: [Duration of call], Call start time: [Start time of Call], Call end time: [End time of call], Recording URL: [Recording URL if available], UID: [Unique ID of call], Agent: [MyOperator’s agent name]
Related Articles
Zoho Recruit & Zoho Desk Integration with MyOperator
? Table of Contents Overview Prerequisites for Integration Call Handling Logic Fields Logged in Call Activities Integration Steps Webhook Configuration in MyOperator Syncing Zoho Users with MyOperator Completing the Integration FAQs Related Articles ...
Can we Integrate MyOperator with Zoho CRM?
Yes,We can integrate MyOperator with Zoho CRM. -Zoho CRM -Zoho One -Zoho Bigin -Zoho Desk Zoho Sales CRM is the end-to-end customer engagement suite with all the sales, marketing, and support apps your customer-facing teams need to engage across ...
How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk?
⚡ Quick answer - • Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. • If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then ...
How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?
MyOperator automatically adds an activity for every incoming and outgoing call in Zoho CRM. Click2Call allows agents to initiate calls directly from Zoho Bigin by clicking a call button next to the phone number.
How Are Lead Fields Populated for Incoming Calls in Zoho CRM?
? Table of Contents What happens when a call is handled through MyOperator? How is the Lead Owner assigned? How are the Phone and Lead Name fields populated? What information is included in the Lead Description? Troubleshooting Frequently Asked ...