What does “Route Change” mean in MyOperator, and how do I switch my call route?
⚡ Quick answer -
A Route Change lets you move incoming calls to a different telecom network when you face call drops, muted calls, or poor audio.
Super Admin panel → Call → Design Call Flow → Advanced Settings → Route Settings → Edit → Switch → wait 5 min → place 2–3 test calls.
When should I use this guide?
Follow these steps whenever incoming calls show connectivity problems (not connecting, disconnecting) or quality issues (one-way audio, noise) and Support advises a route switch.
1. Prerequisites
• Super-Admin access to the MyOperator panel
• The affected service number is active (Route Change works only for incoming calls)
• A 5-minute window to perform the switch
2. When is a Route Change required?
Call connectivity issues
- Calls are not connecting
- Calls disconnect immediately after answering
- Calls appear as missed even after answering
Call quality issues
- You cannot hear the caller (or vice versa)
- Audio has disturbance, static, or goes mute
*Important: Route Change affects incoming calls only.
3. Step-by-step: Change your call route
- Log in to your Super Admin panel.
- In the left menu, click Call › Design Call Flow.
- Click Advanced Settings (top-right).
- Scroll down to Route Settings.
- Click Edit, then press the blue Switch button.
Alt text: Changing the call route
4. What to do after switching
- Wait 5 minutes for the new route to propagate across the network.
- Make 2–3 test calls to confirm improved connectivity or clarity.
- Still having trouble?
- Email support: support@myoperator.com
- Call support: 81029-81029
Pro tip: Include the UIDs of the problem calls to speed up diagnosis.
5. When will Route Change NOT help?
• Outgoing or conference calls (routing applies only to incoming).
• Issues caused by the caller’s handset or local network.
• Numbers in Suspended status (route switch is disabled until reactivation).
6. Expected result & how to confirm
After the 5-minute wait, test calls should:
• Connect on the first attempt.
• Maintain clear, two-way audio without drops, noise, or mute.
If issues persist, escalate to Support with the affected call UIDs.
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