⚡Quick answer -

MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real‑time health checks and automatic failover. If a route degrades, we auto‑reroute.

Overview: What we do automatically

We continually optimise call paths so your callers connect with clear audio and minimal failure.

• Advanced network routing: Our system scores telecom routes using live metrics (e.g., call completion, error codes, ring/no‑answer ratio, post‑dial delay) and prefers lower‑congestion regions when beneficial.
• Dynamic re‑routing: If a route crosses a risk threshold (e.g., rising failures in a specific circle), traffic is shifted to a healthier alternate—often in nearby circles.
• Provider diversity: Multiple upstream telecom partners allow failover if a provider or region experiences instability.
• Continuous health checks: Background probes and rolling windows of production traffic keep route quality current.

Result: Lower drop rates and clearer audio without any action from you.

How automatic routing works (at a glance)

1. Ingest metrics from live traffic (success rate, error codes, post‑dial delay).
2. Score routes by region/provider.
3. Pick the best path (initial preference may favour lower‑congestion circles).
4. Auto‑reroute if a path degrades beyond the threshold.
5. Monitor after the shift and revert when the original routes stabilise.

Quality monitoring & incident response

• 24×7 monitoring: We track route health across circles and providers.
• Threshold‑based alerts: Anomalies (e.g., elevated network errors) trigger automatic mitigation and on‑call review.
• Provider coordination: We file tickets and collaborate with carriers when their segments are impaired.
• Post‑incident tuning: We update routing weights/allow‑lists and add guardrails for recurrence.

During widespread events

• We may temporarily pin traffic to alternates while providers recover.
• If customer impact is material, we share status updates via Support.

What we cannot control (and why it matters)

Even with optimal routing, issues can originate at the device or last‑mile network:

• Phone switched off / out of coverage
• Unstable Wi‑Fi calling / VoLTE settings
• SIM/device faults or call‑blocking/DND

These conditions manifest as not reachable, one‑way audio, or dropped after ring. Combining our routing with good device/network hygiene yields the best results.

When and how to escalate to Support

If problems persist after auto‑routing (and any manual route switch you tried):

1. Collect 2–5 recent sample calls that illustrate the issue.
2. Email support@myoperator.com with:
• Date/time (with timezone) for each sample
• Last 4 digits of the caller/callee
• Observed symptom (drop, echo, no audio, unreachable)
• Patterns (location, device, provider)
3. Our team will review the server logs and coordinate with the providers. We will update you with the next steps accordingly.