What information is needed in the Excel sheet for audience creation?

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• How can I ensure my Excel sheet is correctly formatted for variable mapping?

  Your Excel sheet must contain the exact columns needed for the variables in the template. For example, if your template includes {{customername}}, {{amount}}, and {{date}}, the Excel sheet should have columns like "customer_name", "amount", and ...

• Can I download a sample Excel or CSV file for audience creation?

  Yes, you can download sample files directly from the campaign creation page.

• How does automatic contact creation work after a successful campaign?

  If the uploaded Excel sheet contains both "Name" and "Phone number" columns, the system will automatically save those contacts to the contact book.

• What are the four key parts of creating a WhatsApp campaign?

  The four key parts are: Template selection: Choose from pre-approved WhatsApp templates. Audience creation: Upload an Excel sheet with customer details. Variable mapping: Map variables for personalized messages (if needed). Scheduling: Schedule the ...

• How does the system handle duplicates or incorrect phone numbers in the Excel sheet?

  The system automatically removes duplicate phone numbers and ignores rows with incorrect or non-Indian phone numbers.