What is a failover DID? How does it work?
Every toll free number is associated with 2 DIDs (Destination IDs) namely Primary and Secondary (Failover) DID. Whenever, a customer calls on your toll free number, the call lands on the primary DID. If however, the primary DID breaks down or isn’t working then, the call lands on the secondary i.e. failover DID.
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Incase of a non-toll free number, will failover DID work automatically if the primary DID fails?
No, Failover DIDs are applicable only for toll free numbers.
Incase of a toll free number, will failover DID work automatically if the primary DID fails?
Yes, in the case of a toll free number the failover DID will work automatically when the primary DID fails.
What is a failover DID? How does it work?
A failover DID is a backup inbound phone number that automatically takes over when your primary number can’t accept calls, keeping you reachable through outages or congestion. Table of contents Quick definition Why you might need one How failover ...
Scalability, Availability and Failover Guide
MyOperator is a cloud-based call management solution and hence scalability is designed to the very core of it. Scalability is the capability of a system, network, or process to handle a growing amount of work, or its potential to be enlarged to ...
Incase of a toll free number, will failover DID work automatically if the primary DID fails?
Yes—if you enable failover routing on your toll-free line, calls divert instantly to the backup DID when the primary returns a busy tone, SIP error, or times out. Table of contents Quick answer How automatic failover works Configuring failover in ...