What is a “Node ID” in MyOperator?

What is a “Node ID” in MyOperator?

⚡Quick answer -

A Node ID is the unique identifier for each step (node) inside Advanced Call Flow. Use it to reference a specific step in automations, APIs, or analytics.

  • You’ll use Node IDs to: route callers programmatically, trigger actions at a step, or log step-level analytics.
  • Where it appears: in the node’s Settings/Info panel inside your Advanced Call Flow.

When and why you’d use a Node ID

  • Dynamic routing: send VIP callers to a premium queue.
  • Contextual actions: trigger a webhook when callers enter a survey node.
  • Analytics: track drop-offs at a specific menu.

Prerequisites

  • Access to the MyOperator dashboard with permission to view/edit Advanced Call Flow.
  • The name of the flow you’re working on.
  • (Optional) Access to your automation platform/API token if you plan to integrate.

Find a Node ID (step-by-step)

  1. Go to Dashboard → Advanced Call Flow.
  2. Open the flow you want to modify.

image.png

Alt text: Advanced call flow

  1. Click a node (e.g., “IVR Menu” or “Route to Agent”).

image.png

Alt text: Opening the desired call flow

  1. In the right-side Settings/Info panel, locate “Node ID”.
  2. Copy the ID. It typically looks like n-3f2a7b (format may vary).

image.png

Alt text: Node ID

Confirm it worked (expected outcome)

  • Your automation/API returns HTTP 200 / status: ok.
  • A test call reaches the intended step (menu/queue) associated with the Node ID.
  • Your logs/automation run history shows the request referencing the expected target_node_id.

Limitations & edge cases

  • Permissions: If you can’t see Node ID, you may lack Edit Call Flow access. Ask an admin.
  • Deleted nodes: If a node is removed, any automation using its Node ID must be updated.
  • Flow copies: Duplicating a flow can produce different Node IDs for the new nodes.
  • Environment drift: Ensure sandbox/test flows use the same node names, but confirm IDs before deploying.

Troubleshooting

  • “Node ID not visible” → Ensure you’re in Advanced Call Flow (not legacy/simple flow) and have edit rights.
  • “API error: invalid target_node_id” → Confirm the ID exists in the chosen flow_id and isn’t a deleted node.
  • “Call routed to the wrong place” → Double-check you passed the correct flow_id and target_node_id pair.
  • Still stuck? Contact Support and include: account ID, flow name, node name, Node ID, time of test, sample caller number, and any request IDs.

Why is it Useful?

Using the Node ID, you can:

  • Integrate with APIs to trigger actions or route calls dynamically.
  • Programmatically guide callers to specific parts of your call flow.
  • Track interactions at each node for analytics or logic control.

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